The determinant of customer satisfaction in convenience stores : (a case study of 7-Eleven in Permas Jaya)
Title
: 
The determinant of customer satisfaction in convenience stores : (a case study of 7-Eleven in Permas Jaya)

Personal Author
: 
Ling, Shu Fen

Publication Information
: 
Skudai : Universiti Teknologi Malaysia, 2007

Physical Description
: 
xv, 90 p. ; 30 cm.

Subject Term
: 
Consumer satisfaction
 
Customer services
 
Convenience stores

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2007


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
Perpustakaan Raja Zarith Sofiah30000010146603HF5415.335 L56 2007Closed Access ThesisUTM Project Paper (Closed Access)