Kajian tentang jangkaan dan persepsi pelanggan terhadap kualiti perkhidmatan kaunter pembayaran gedung serbaneka Jaya Jusco Taman Universiti, Skudai, Johor Bahru
Title
: 
Kajian tentang jangkaan dan persepsi pelanggan terhadap kualiti perkhidmatan kaunter pembayaran gedung serbaneka Jaya Jusco Taman Universiti, Skudai, Johor Bahru

Personal Author
: 
Tan, Cheng Fon

Publication Information
: 
2007

Physical Description
: 
xvii, 127 p. : ill. ; 30 cm.

General Note
: 
Supervisor : Dr. Lim Guan Choo

Subject Term
: 
Consumer satisfaction -- Malaysia -- Johor
 
Total quality management -- Malaysia -- Johor

Added Author
: 
Lim, Guan Choo,

Added Corporate Author
: 
Fakulti Pengurusan dan Pembangunan Sumber Manusia

Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2007


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
1:AHIBS_LFPP30000001111HF5415.335 T36 2007 rafClosed Access ThesisUTM Project Paper (Closed Access)
Perpustakaan Raja Zarith Sofiah30000010140879HF5415.335 T36 2007 rafClosed Access ThesisUTM Project Paper (Closed Access)