Mengkaji kepuasan pelanggan terhadap perkhidmatan dan kemudahan hotel : satu kajian kes di Hotel Anika, Kluang Johor
Title
:
Mengkaji kepuasan pelanggan terhadap perkhidmatan dan kemudahan hotel : satu kajian kes di Hotel Anika, Kluang Johor
Publication Information
:
Skudai : Universiti Teknologi Malaysia, 2000
Physical Description
:
1 reel : negative ; 35 mm.
General Note
:
5 titles on 1 microfilm
Subject Term
:
Consumer satisfaction
Customer services -- Management
Hotels -- Malaysia -- Johor
Advertising -- Telephone companies -- Malaysia
Cellular radio -- Marketing
Industrial safety -- Law and legislation -- Malaysia
Industrial management -- Malaysia -- Johor
Management -- Malaysia
Small business -- Malaysia
Chinese -- Malaysia -- Economic conditions
Sun-tzu, 6th cent. B.C. -- Views on management
Small business -- Technological innovations -- Malaysia
Added Author
:
Lim, Lee Theng
Project Paper (Sarjana Muda Pengurusan Teknologi) - Universiti Teknologi Malaysia, 2000
Library | Item Barcode | Call Number | Material Type | Item Category 1 |
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PSZ JB | 30000010036420 | MFL 10899 | Non Circulating Microfilm | Microfilm |