Keberkesanan program latihan perkhidmatan pelanggan cemerlang : satu kajian kes terhadap pekerja di Bank Kerjasama Rakyat Malaysia Berhad Kuala Lumpur
Title
: 
Keberkesanan program latihan perkhidmatan pelanggan cemerlang : satu kajian kes terhadap pekerja di Bank Kerjasama Rakyat Malaysia Berhad Kuala Lumpur

Publication Information
: 
Skudai : Universiti Teknologi Malaysia, 2003

Physical Description
: 
1 reel : negatif ; 35 mm.

General Note
: 
5 titles on 1 microfilm

Subject Term
: 
Employees -- Training of -- Evaluation
 
Emotional intelligence
 
Leadership -- Psychological aspects
 
Management -- Psychological aspects
 
Personality
 
Job evaluation
 
Human resources management
 
Entrepreneurship
 
Universiti Teknologi Malaysia -- Students
 
Employee selection
 
Labor turnover
 
Job satisfaction

Added Author
: 
Mohd. Nasir Selamat

Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2003


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010084581MFL 12289Non Circulating MicrofilmMicrofilm