Effective IT service management : to ITIL and beyond!
Title
: 
Effective IT service management : to ITIL and beyond!

Personal Author
: 
Addy, Rob

Publication Information
: 
New York, NY : Springer-Verlag, 2007

Physical Description
: 
342 p. : ill. ; 24 cm.

ISBN
: 
9783540731979
 
9783540731986

General Note
: 
Available in online version

Subject Term
: 
Information technology -- Management
 
Information resources management

Added Title
: 
Effective IT Service Management [electronic resource]: To ITIL and Beyond!

Electronic Access
: 
Fulltext

Remote access restricted to users with a valid UTM ID via VPN


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010184278HD30.2 A32 2007Open Access BookBook