Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service
Title
: 
Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service

Personal Author
: 
Ehrlich, Betsi Harris

ISBN
: 
9781574443257

Subject Term
: 
Service industries -- Management
 
Total quality management


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000004823344HD9980.5 E35 2002Open Access BookAdvance Management