Kajian tahap kepuasan pelanggan terhadap perkhidmatan fasiliti di sesebuah hotel : kes kajian : Hotel Concorde Shah Alam
Title
: 
Kajian tahap kepuasan pelanggan terhadap perkhidmatan fasiliti di sesebuah hotel : kes kajian : Hotel Concorde Shah Alam

Personal Author
: 
Vaani Manickam

Publication Information
: 
Skudai : Universiti Teknologi Malaysia, 2002

Subject Term
: 
Consumer satisfaction
 
Customer services -- Management
 
Hotel management -- Malaysia -- Johor
 
Hotels -- Malaysia
 
Hotels -- Public relations

Kertas Projek (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia, 2002


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
FAB LibraryFKS30000001427HF5415.5 V32 2002Closed Access ThesisUTM Project Paper (Closed Access)
PSZ JB30000004367474HF5415.5 V32 2002Closed Access ThesisUTM Project Paper (Closed Access)