Customer satisfaction and service quality challenges and issues in Malaysia
Title
:
Customer satisfaction and service quality challenges and issues in Malaysia
Edition
:
First edition
Publication Information
:
Skudai : Penerbit Universiti Teknologi Malaysia, 2008
ISBN
:
9789835206979
Subject Term
:
Consumer satisfaction
Customer satisfaction
Added Author
:
Mohd. Effandi Yusoff
Ahmad Sharifuddin Shamsuddin
Norzaidahwati Zaidin
Rohaizat Baharun
Huam, Hon Tat
Ang, Magdalene Chooi Hwa
Muhamad Jantan
Noor Hazarina Hashim
Nor Zafir Md. Salleh
Abu Bakar Abdul Hamid
Ammar Yassin Ghalip
Siti Zaleha Omain
Chong, Shih Wei
Run, Ernest Cyril De
Muhammad Mohsin Butt
Tiong, Yea Ching
Mohd. Shoki Md. Ariff
Hairi Kamis
Khalid Ismail
Added Title
:
Acceptance of islamic finance products: a study on muslim consumers attitude in a non muslim country
An examination of the relationship between student satisfaction and academic performance
Applying the student-as-partner model within the context of Malaysian public institutions of higher learning
Factors influencing Arab holiday makers to choose Malaysia as their choice destination
Customer-oriented selling behavior, social values and sales performance: an empirical study of life insurance agents
Customer satisfaction and loyalty at retail outlet of major oil and gas company in southern Malaysia
Private health care service an application of servqual model: views of malay ethnic groups
Sustaining quality in education business: a theoritical framework for developing a beneficiaries-driven and recipient-focused program
Genre
:
Book chapter
Library | Item Barcode | Call Number | Material Type | Item Category 1 |
---|
Perpustakaan Raja Zarith Sofiah | 30000010188806 | HF5415.5 C878 2008 a | Non Circulating UTM Special Collection Materials | Book - UTM Special Collection (Closed Access) |
PSZ JB | 30000010188807 | HF5415.5 C878 2008 a | Open Access Book | UTM Special Collection (Open Shelves) |
PSZ KL | 33000000012755 | HF5415.5 C878 2008 a | Open Access Book | UTM Special Collection (Open Shelves) |