A framework of complaints and suggestion management system (CSMS) and e-CSMS
Title
: 
A framework of complaints and suggestion management system (CSMS) and e-CSMS

Personal Author
: 
Salwana Mohamad @ Asmara

Publication Information
: 
Skudai : Universiti Teknologi Malaysia, 2007

Physical Description
: 
1 CD-ROM ; 12 cm.

General Note
: 
Also available in printed version : QA76.9.D3 S346 2007 raf

Subject Term
: 
Database management -- Computer programs
 
Consumer complaints

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2007


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010131366CP 013534UTM Special Collection - Computer FileCompact Disc Accompanies UTM Thesis/Project Paper