Services quality, overall satisfaction and intended discretionary collaborative behaviour : an empirical study of MBA graduates
Title
: 
Services quality, overall satisfaction and intended discretionary collaborative behaviour : an empirical study of MBA graduates

Personal Author
: 
Huam, Hon Tat

Series
: 
Research monograph (Universiti Teknologi Malaysia. Research Management Centre)

Publication Information
: 
Skudai, Johor : Penerbit UTM, 2008

Physical Description
: 
xvi, 200 p. : ill. ; 30 cm.

ISBN
: 
9789673537280

Subject Term
: 
Consumer satisfaction

Added Corporate Author
: 
Universiti Teknologi Malaysia. Fakulti Pengurusan dan Pembangunan Sumber Manusia


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
Perpustakaan Raja Zarith Sofiah30000010318453HF5415.335 H83 2008 afNon Circulating UTM Special Collection MaterialsBook - UTM Special Collection (Closed Access)
Perpustakaan Raja Zarith Sofiah30000010269863HF5415.335 H83 2008 afOpen Access BookUTM Special Collection (Open Shelves)
PSZ JB30000010269862HF5415.335 H83 2008 afOpen Access BookUTM Special Collection (Open Shelves)
PSZ KL30000010269861HF5415.335 H83 2008 afOpen Access BookUTM Special Collection (Open Shelves)