The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Title
: 
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Personal Author
: 
Soudagar, Reza

Edition
: 
1st ed.

Publication Information
: 
New York : McGraw-Hill, c2012

Physical Description
: 
xxvi, 292 p ; 24 cm.

ISBN
: 
9780071786973

Subject Term
: 
Consumer satisfaction
 
Customer relations -- Management
 
Customer services -- Technological innovations

Added Author
: 
Iyer, Vinay
 
Hildebrand, Volker


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010279143HF5415.335 S684 2012Open Access BookBook