Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
Title
: 
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

Personal Author
: 
Evenson, Renee, 1951-

Publication Information
: 
New York : American Management Association, c2012

Physical Description
: 
x, 294 p. ; 23 cm.

ISBN
: 
9780814420324

Subject Term
: 
Customer services
 
Customer relations
 
Business communication


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010301070HF5415.5 E895 2012Open Access BookBook