Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry
Title
: 
Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry

Personal Author
: 
Sangeetha Balasubramaniam

Publication Information
: 
2010

Physical Description
: 
xv, 163 p. : ill. ; 30 cm.

General Note
: 
Also available in CD-ROM : CP 031820 ra
 
Supervisor : Dr. Huam Hon Tat

Subject Term
: 
Consumer satisfaction
 
Customer services -- Management

Added Author
: 
Huam, Hon Tat, supervisor

Added Corporate Author
: 
Fakulti Pengurusan dan Pembangunan Sumber Manusia

Thesis (Sarjana Pengurusan (Teknologi)) – Universiti Teknologi Malaysia, 2010


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
1:AHIBS_LFPP30000002657HF5415.5 S26 2010 rafClosed Access ThesisUTM Master Thesis (Closed Access)
Perpustakaan Raja Zarith Sofiah30000010320703HF5415.5 S26 2010 rafClosed Access ThesisUTM Master Thesis (Closed Access)