Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution
Title
: 
Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution

Personal Author
: 
Mohammad Afrasiabi, 1988-

Publication Information
: 
2014

Physical Description
: 
xv, 77 p. : ill. ; 30 cm

General Note
: 
Supervisor : Dr. Syed Ahmad Helmi Syed Hassan
 
Also available in CD-ROM : CP 050489 ra

Subject Term
: 
Customer services
 
Consumer satisfaction
 
Customer loyalty

Added Author
: 
Syed Ahmad Helmi Syed Hassan

Added Corporate Author
: 
Fakulti Kejuruteraan Mekanikal

Thesis (Sarjana) - Universiti Teknologi Malaysia, 2014


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
FKM Library32000000000826HF5415.5 M643 2014 rafClosed Access ThesisUTM Master Thesis (Closed Access)
Perpustakaan Raja Zarith Sofiah30000010327464HF5415.5 M643 2014 rafClosed Access ThesisUTM Master Thesis (Closed Access)