The moderating effects eWOM on the relationship between e-service quality and online hotel booking intention
Title
: 
The moderating effects eWOM on the relationship between e-service quality and online hotel booking intention

Personal Author
: 
Norhafizah Adam, 1991-, author

Publication Information
: 
2016

Physical Description
: 
xvii, 108 p. : ill. ; 30 cm.

General Note
: 
Also available in CD-ROM : CP 056292 ra
 
Fulltext is available at http://dms.library.utm.my:8080
 
Supervisor : Dr. Ahmad Jusoh

Subject Term
: 
Hotels -- Reservation systems
 
Customer services -- Data processing

Added Author
: 
Ahmad Jusoh

Added Corporate Author
: 
Fakulti Pengurusan

Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2016


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
Perpustakaan Raja Zarith Sofiah35000000013868NA7800 N67 2016 rafClosed Access ThesisUTM Master Thesis (Closed Access)