UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY
Title
: 
UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY

Edition
: 
First Edition 2015

Physical Description
: 
72 pages : illustrations ; 23 cm.

ISBN
: 
9789835210488

Subject Term
: 
Customer services
 
Consumer satisfaction

Added Author
: 
Ahmad Jusoh,
 
Abu Bakar Abdul Hamid,
 
Choi, Sang Long,
 
Hendrikus K,
 
Inda Sukati,
 
Kat, Boon Hwee,
 
Kwok, See Ying, 1986-,
 
Rohaizat Baharun,
 
Tan, Owee Kowang, 1968-,
 
Zainab Khalifah,
 
Zuraidah Sulaiman,
 
Areni, Charles,
 
Miller, Rohan,

Added Title
: 
Critical Factors of Servuce Quality : A Review of Relevant Conceptual Frameworks
 
The Practices of Internal Marketing in Services Industry
 
The Relationship between Service Quality, Value and Satisfaction : An Empirical Study
 
Themes of Complaint Failures : Qualitative Evidence from a Complaint Website


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
Perpustakaan Raja Zarith Sofiah35000000025374HF5415.5 U53 2015 aNon Circulating UTM Special Collection MaterialsBook - UTM Special Collection (Closed Access)
Perpustakaan Raja Zarith Sofiah35000000025373HF5415.5 U53 2015 aOpen Access BookUTM Special Collection (Open Shelves)
PSZ JB30000010353678HF5415.5 U53 2015 aOpen Access BookUTM Special Collection (Open Shelves)
PSZ JB30000010353677HF5415.5 U53 2015 aOpen Access BookUTM Special Collection (Open Shelves)
PSZ KL33000000013941HF5415.5 U53 2015 aOpen Access BookUTM Special Collection (Open Shelves)