SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT
Title
: 
SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT

Edition
: 
First Edition 2017

Physical Description
: 
121 pages : illustrations ; 23 cm.

ISBN
: 
9789835214066

Subject Term
: 
Customer services -- Management
 
Customer services

Added Author
: 
Ahmad Jusoh,
 
Ameen Mahdi Al-Agaga,
 
Dan, Joon Chew, 1968-,
 
Farrah Merlinda Muharam,
 
Intan Nursyazwani Sallehuddin,
 
Khalil Md. Nor,
 
Lim, Lee Ping,
 
Lokman Ali,
 
Norazryana Mat Dawi, 1985-,
 
Norhafizah Adam, 1991-,
 
Nur Hazwani Mutazar,
 
Roshazlizawati Mohd. Nor,
 
Siti Zaleha Omain,
 
Thoo, Ai Chin,
 
Ungku Norulkamar Ungku Ahmad, 1968-,
 
Zuraidah Sulaiman,
 
Tan, Mei Zhi,

Added Title
: 
A Conceptual Work on Perceptions of Malaysians and non-Malaysians towards Indian Muslim (Mamak) Restaurants
 
Service Quality Concept in Pay TV Industry
 
The Moderating Effects of eWOM on the Relationship between e-Service Quality and Online Hotel Booking Intention
 
Effect of Website Quality and Hotel Service Quality on Customer Satisfaction in University Hotel
 
The Impact of Retail Sales Personnel's Service Quality on Customer Loyalty in Malaysia: An Extended SERVQUAL Model
 
Moderating Effect of Affective commitment on the Relatiionship betwen Personality Traits, Job Satisfaction and Customer-Oriented Behavior among Nurses in Malaysia


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
Perpustakaan Raja Zarith Sofiah35000000025102HF5415.5 S478 2017 aNon Circulating UTM Special Collection MaterialsBook - UTM Special Collection (Closed Access)
Perpustakaan Raja Zarith Sofiah35000000025101HF5415.5 S478 2017 aOpen Access BookUTM Special Collection (Open Shelves)
PSZ JB30000010353605HF5415.5 S478 2017 aOpen Access BookUTM Special Collection (Open Shelves)
PSZ JB30000010353604HF5415.5 S478 2017 aOpen Access BookUTM Special Collection (Open Shelves)
PSZ KL33000000013905HF5415.5 S478 2017 aOpen Access BookUTM Special Collection (Open Shelves)