SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT
Title
:
SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT
Edition
:
First Edition 2017
Physical Description
:
121 pages : illustrations ; 23 cm.
ISBN
:
9789835214066
Subject Term
:
Customer services -- Management
Customer services
Added Author
:
Ahmad Jusoh,
Ameen Mahdi Al-Agaga,
Dan, Joon Chew, 1968-,
Farrah Merlinda Muharam,
Intan Nursyazwani Sallehuddin,
Khalil Md. Nor,
Lim, Lee Ping,
Lokman Ali,
Norazryana Mat Dawi, 1985-,
Norhafizah Adam, 1991-,
Nur Hazwani Mutazar,
Roshazlizawati Mohd. Nor,
Siti Zaleha Omain,
Thoo, Ai Chin,
Ungku Norulkamar Ungku Ahmad, 1968-,
Zuraidah Sulaiman,
Tan, Mei Zhi,
Added Title
:
A Conceptual Work on Perceptions of Malaysians and non-Malaysians towards Indian Muslim (Mamak) Restaurants
Service Quality Concept in Pay TV Industry
The Moderating Effects of eWOM on the Relationship between e-Service Quality and Online Hotel Booking Intention
Effect of Website Quality and Hotel Service Quality on Customer Satisfaction in University Hotel
The Impact of Retail Sales Personnel's Service Quality on Customer Loyalty in Malaysia: An Extended SERVQUAL Model
Moderating Effect of Affective commitment on the Relatiionship betwen Personality Traits, Job Satisfaction and Customer-Oriented Behavior among Nurses in Malaysia
Library | Item Barcode | Call Number | Material Type | Item Category 1 |
---|
Perpustakaan Raja Zarith Sofiah | 35000000025102 | HF5415.5 S478 2017 a | Non Circulating UTM Special Collection Materials | Book - UTM Special Collection (Closed Access) |
Perpustakaan Raja Zarith Sofiah | 35000000025101 | HF5415.5 S478 2017 a | Open Access Book | UTM Special Collection (Open Shelves) |
PSZ JB | 30000010353605 | HF5415.5 S478 2017 a | Open Access Book | UTM Special Collection (Open Shelves) |
PSZ JB | 30000010353604 | HF5415.5 S478 2017 a | Open Access Book | UTM Special Collection (Open Shelves) |
PSZ KL | 33000000013905 | HF5415.5 S478 2017 a | Open Access Book | UTM Special Collection (Open Shelves) |