The impact of hotel staffs' english language proficiency on tourists' satisfaction with hotels in Malaysia
Title
: 
The impact of hotel staffs' english language proficiency on tourists' satisfaction with hotels in Malaysia

Personal Author
: 
Shahin Mottaghian Tehrani, 1987-

Publication Information
: 
2013

Physical Description
: 
xii, 91 p. : ill. (some col.) ; 30 cm.

General Note
: 
Supervisor : Dr. Hairul Nizam Ismail
 
Also available in CD-ROM : CP 029727 ra

Subject Term
: 
Hotels -- Malaysia
 
Tourism -- Malaysia

Added Author
: 
Hairul Nizam Ismail,

Added Corporate Author
: 
Fakulti Alam Bina

Thesis (Sarjana Sains (Perancangan Pelancongan)) - Universiti Teknologi Malaysia, 2012


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
FAB LibraryFAB30000012759HD1393.26.H67 S53 2013 rafClosed Access ThesisUTM Master Thesis (Closed Access)
Perpustakaan Raja Zarith Sofiah30000010299913HD1393.26.H67 S53 2013 rafClosed Access ThesisUTM Master Thesis (Closed Access)