Complaint management system using SMS database : case study : Republic Indonesia General Consulate, Johor
Title
: 
Complaint management system using SMS database : case study : Republic Indonesia General Consulate, Johor

Personal Author
: 
Akmal Rakhmadi

Publication Information
: 
Skudai, MY : Universiti Teknologi Malaysia, 2008

Physical Description
: 
1 CD-ROM ; 12 cm.

General Note
: 
Also available in printed version : HF5415.52 A36 2008 raf

Subject Term
: 
Customer relations -- Management -- Data processing
 
Consumer complaints

Added Author
: 
Abd. Razak Che Hussin

Added Corporate Author
: 
Fakulti Sains Komputer dan Sistem Maklumat

Thesis (Sarjana Sains Teknologi Maklumat -Pengurusan) - Universiti Teknologi Malaysia, 2008


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010140290CP 015392 raUTM Special Collection - Computer FileCompact Disc Accompanies UTM Thesis/Project Paper