Mengkaji kepuasan pelanggan terhadap perkhidmatan dan kemudahan hotel : satu kajian kes di Hotel Anika, Kluang Johor
Title
: 
Mengkaji kepuasan pelanggan terhadap perkhidmatan dan kemudahan hotel : satu kajian kes di Hotel Anika, Kluang Johor

Publication Information
: 
Skudai : Universiti Teknologi Malaysia, 2000

Physical Description
: 
1 reel : negative ; 35 mm.

General Note
: 
5 titles on 1 microfilm

Subject Term
: 
Consumer satisfaction
 
Customer services -- Management
 
Hotels -- Malaysia -- Johor
 
Advertising -- Telephone companies -- Malaysia
 
Cellular radio -- Marketing
 
Industrial safety -- Law and legislation -- Malaysia
 
Industrial management -- Malaysia -- Johor
 
Management -- Malaysia
 
Small business -- Malaysia
 
Chinese -- Malaysia -- Economic conditions
 
Sun-tzu, 6th cent. B.C. -- Views on management
 
Small business -- Technological innovations -- Malaysia

Added Author
: 
Lim, Lee Theng

Project Paper (Sarjana Muda Pengurusan Teknologi) - Universiti Teknologi Malaysia, 2000


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010036420MFL 10899Non Circulating MicrofilmMicrofilm