The relationship between customer service training and customers satisfaction at University Teknologi Malaysia, Skudai, Johor
Title
: 
The relationship between customer service training and customers satisfaction at University Teknologi Malaysia, Skudai, Johor

Personal Author
: 
Ravindran Raman, 1968-

Publication Information
: 
2011

Physical Description
: 
xvii, 94 p. : ill. ; 30 cm.

General Note
: 
Also available in CD-ROM : CP 031841 ra
 
Supervisor : Assoc. Prof. Dr. Nik Hasnaa Nik Mahmood

Subject Term
: 
Customer services -- Malaysia -- Johor
 
Consumer satisfaction -- Malaysia -- Johor

Added Author
: 
Nik Hasnaa Nik Mahmood,

Added Corporate Author
: 
Fakulti Pengurusan

Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) – Universiti Teknologi Malaysia, 2011


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
1:AHIBS_L32100000000982HF5415.5 R38 2011 rafClosed Access ThesisUTM Master Thesis (Closed Access)
Perpustakaan Raja Zarith Sofiah30000010320677HF5415.5 R38 2011 rafClosed Access ThesisUTM Master Thesis (Closed Access)