Do the right thing : how dedicated employees create loyal customers and large profits
Title
: 
Do the right thing : how dedicated employees create loyal customers and large profits

Personal Author
: 
Parker, James F. (James Francis), 1947-

Publication Information
: 
Upper Saddle River, N.J. : Wharton School Pub., c2008

Physical Description
: 
ix, 263 p. : ill. ; 21 cm.

ISBN
: 
9780132343343

General Note
: 
Includes index

Corporate Subject
: 
Southwest Airlines Co. -- Management

Subject Term
: 
Airlines -- United States -- Management
 
Customer relations -- United States
 
Customer services -- United States


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010289659HE9803.S68 P37 2008Open Access BookBook