Excellence in service
Title
: 
Excellence in service

Personal Author
: 
Haberer, JoAnn

Series
: 
Crisp fifty-minute series

Publication Information
: 
Boston, MA : Thomson Course Technology, 2004

Physical Description
: 
1 CD-ROM ; 12 cm.

ISBN
: 
9780619259099

General Note
: 
Accompanies text entitle : Customer service in the information age : a common sense approach to high-tech help (HF5415.55 H32 2004)

Subject Term
: 
Relationship marketing
 
Customer relations -- Management -- Data processing
 
Customer services -- Information technology
 
Electronic commerce -- Customer services -- Management


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010122894CP 4889Computer File Accompanies Open Access BookCompact Disc Accompanies Open Access Book