Conference on customer-focused culture
Title
: 
Conference on customer-focused culture

Corporate Author
: 
Universiti Teknologi Malaysia. Perpustakaan Sultanah Zanariah

Publication Information
: 
Skudai : Perpustakaan Sultanah Zanariah, 2008

Physical Description
: 
1 CD-ROM ; 12 cm.

Subject Term
: 
Customer services -- Quality control
 
Customer services -- Evaluation
 
Public services (Libraries)

Added Title
: 
Energizing and empowering quality strategies toward the customer-driven organisations


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
PSZ JB30000010131495CP 12524UTM Special Collection - Computer FileCompact Disc Accompanies UTM Thesis/Project Paper
PSZ JB30000010131494CP 12524Closed Access Computer FileCompact Disk (Open Shelves)