Customer satisfaction and service quality challenges and issues in Malaysia
Title
Customer satisfaction and service quality challenges and issues in Malaysia

Edition
First edition

Publication Information
Skudai : Penerbit Universiti Teknologi Malaysia, 2008

ISBN
9789835206979

Subject Term
Consumer satisfaction
 
Customer satisfaction

Added Author
Mohd. Effandi Yusoff
 
Ahmad Sharifuddin Shamsuddin
 
Norzaidahwati Zaidin
 
Rohaizat Baharun
 
Huam, Hon Tat
 
Ang, Magdalene Chooi Hwa
 
Muhamad Jantan
 
Noor Hazarina Hashim
 
Nor Zafir Md. Salleh
 
Abu Bakar Abdul Hamid
 
Ammar Yassin Ghalip
 
Siti Zaleha Omain
 
Chong, Shih Wei
 
Run, Ernest Cyril De
 
Muhammad Mohsin Butt
 
Tiong, Yea Ching
 
Mohd. Shoki Md. Ariff
 
Hairi Kamis
 
Khalid Ismail

Added Title
Acceptance of islamic finance products: a study on muslim consumers attitude in a non muslim country
 
An examination of the relationship between student satisfaction and academic performance
 
Applying the student-as-partner model within the context of Malaysian public institutions of higher learning
 
Factors influencing Arab holiday makers to choose Malaysia as their choice destination
 
Customer-oriented selling behavior, social values and sales performance: an empirical study of life insurance agents
 
Customer satisfaction and loyalty at retail outlet of major oil and gas company in southern Malaysia
 
Private health care service an application of servqual model: views of malay ethnic groups
 
Sustaining quality in education business: a theoritical framework for developing a beneficiaries-driven and recipient-focused program

Genre
Book chapter


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1
Perpustakaan Raja Zarith Sofiah30000010188806HF5415.5 C878 2008 aNon Circulating UTM Special Collection MaterialsBook - UTM Special Collection (Closed Access)
PSZ JB30000010188807HF5415.5 C878 2008 aOpen Access BookUTM Special Collection (Open Shelves)
PSZ KL33000000012755HF5415.5 C878 2008 aOpen Access BookUTM Special Collection (Open Shelves)