Investigating customer relationship management and service quality in higher education in Malaysia School of Graduate Studies, Universiti Teknologi Malaysia
Title
Investigating customer relationship management and service quality in higher education in Malaysia School of Graduate Studies, Universiti Teknologi Malaysia

Personal Author
Wiwied Virgiyanti

Publication Information
Skudai : Universiti Teknologi Malaysia, 2007

Physical Description
1 CD-ROM ; 12 cm.

General Note
Also available in printed version : HF5415.5 W58 2007 raf

Subject Term
Customer relations -- Management -- Case studies
 
Customer services -- Quality control

Thesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 2007


LibraryItem BarcodeCall NumberMaterial TypeItem Category 1Status
PSZ JB30000010130633CP 013417UTM Special Collection - Computer FileCompact Disc Accompanies UTM Thesis/Project PaperMedia Counter