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Fakulti Sains Komputer dan Sistem Maklumat
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Alexander, Keith, 1949-
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1. 
Cover image for Customer-driven services management
2. 
Cover image for Customer satisfaction towards the facilities management services at the Plaza Merdeka shopping mall, Kuching
3. 
Cover image for Customer satisfaction towards the facilities management services at the Plaza Merdeka shopping mall, Kuching
4. 
Cover image for Customer relationship management for University housing services a case study of UTM hostels in Skudai Campus
5. 
Cover image for Customer relationship management for University housing services a case study of UTM hostels in Skudai Campus
6. 
Cover image for Relationshoip between employee and customer satisfaction : ivory property management services sdn. bhd. (IPMS)
7. 
Cover image for Customer management solutions for voice over internet protocol (VOIP) services
8. 
Cover image for Customer management solutions for voice over internet protocol (VOIP) services
9. 
Cover image for Implementing customer relationship management and service quality supporting ICT services for CICT, UTM
10. 
Cover image for Implementing customer relationship management and service quality supporting ICT services for CICT, UTM
11. 
Cover image for Antecedents of customer loyalty in mobile telecommunication services among management students, UTM
12. 
Cover image for Progressive trends in knowledge and system-based science for service innovation
13. 
Cover image for Internet mercenaries and viral marketing : the case of Chinese social media
14. 
Cover image for Transcultural marketing for incremental and radical innovation
15. 
Cover image for Cases on consumer-centric marketing management
16. 
Cover image for Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
17. 
Cover image for Augmented Customer Strategy : CRM in the Digital Age
18. 
Cover image for SALES ENGAGEMENT : HOW THE WORLD'S FASTEST-GROWING COMPANIES ARE MODERNIZING SALES THROUGH HUMANIZATION AT SCALE
19. 
Cover image for Factor that influence customer perception toward service quality provided by Azman Hashim International Business School
20. 
Cover image for Factor that influence customer perception toward service quality provided by Azman Hashim International Business School
21. 
Cover image for Cross-border disabled facilities level of service (DFLOS) at Customs Immigration and Quarantine Complex (CIQ), Bangunan Sultan Iskandar, Johor Bahru
22. 
Cover image for Innovation Heroes : Understanding Customers as a Valuable Innovation Resource
23. 
Cover image for Cross-border disabled facilities level of service (DFLOS) at Customs Immigration and Quarantine Complex (CIQ), Bangunan Sultan Iskandar, Johor Bahru
24. 
Cover image for SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT
25. 
Cover image for Malaysian Standard : quality management systems - Requirements (second revision) (ISO 9001:2015, IDT)
26. 
Cover image for Legendery service : the key is to care
27. 
Cover image for Customer satisfaction, human resource practices and change management processes within Saudi Commercial Banks
28. 
Cover image for Customer satisfaction, human resource practices and change management process within Saudi commercial banks
29. 
Cover image for Vanishing boundaries : how integrating manufacturing and services creates customer value
30. 
Cover image for Integration of customer relationship management and service quality towards customer satisfaction leading to consumer intention to purchase banking products
31. 
Cover image for Integration of customer relationship management and service quality towards customer satisfaction leading to consumer intention to purchase banking products
32. 
Cover image for Criteria and processes of handling customer complaint in facility management
33. 
Cover image for Customer relationship management for enhancing the customer satisfaction and customer loyalty in Iran Shahrvand stores
34. 
Cover image for Co-creation of value between customers and providers in government e-service delivery
35. 
Cover image for Improving service quality gap through customer satisfaction in school of postgraduate studies
36. 
Cover image for Improving service quality gap through customer satisfaction in school of postgraduate studies
37. 
Cover image for Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
38. 
Cover image for Conflict management for managers : resolving workplace, client, and policy disputes
39. 
Cover image for Criteria and processes of handling customer complaint in facility management
40. 
Cover image for Co-creation of value between customers and providers in government e-service delivery
41. 
Cover image for Consumer information systems and relationship management : design, implementation, and use
42. 
Cover image for The innovator's solution : creating and sustaining successful growth
43. 
Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
44. 
Cover image for Designing service processes to unlock value
45. 
Cover image for Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
46. 
Cover image for Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
47. 
Cover image for Cruise operations management
48. 
Cover image for Cases in marketing management
49. 
Cover image for Kualiti perkhidmatan dalam struktur organisasi pengurusan fasiliti perhotelan
50. 
Cover image for Design for Six Sigma in product and service development : applications and case studies
51. 
Cover image for Customer and business analytics : applied data mining for business decision making using R
52. 
Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
53. 
Cover image for Customer service and complaint management system using short message service
54. 
Cover image for Customer service and complaint management system using short message service
55. 
Cover image for Kualiti perkhidmatan dalam struktur organisasi pengurusan fasiliti perhotelan
56. 
Cover image for Knowledge management framework for a bank call centre
57. 
Cover image for Knowledge management framework for a bank call centre
58. 
Cover image for Services marketing
59. 
Cover image for It's the customer, stupid! : 47 wake-up calls to help you stay client-focused
60. 
Cover image for Implementing customer service improvement plan in JKR
61. 
Cover image for Customer relationship management implementation in Iran automobile industry
62. 
Cover image for Customer perception on airline service at KLIA
63. 
Cover image for Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or service
64. 
Cover image for The hidden power of your customers : four keys to growing your business through existing customers
65. 
Cover image for Implementing customer service improvement plan in JKR
66. 
Cover image for Customer perception on airline service at KLIA
67. 
Cover image for Sales and service excellence : how to stand out from the crowd
68. 
Cover image for Customer relationship management implementation in Iran automobile industry
69. 
Cover image for E-adoption and socio-economic impacts, emerging infrastructural effects
70. 
Cover image for Empowered : unleash your employees, energize your customers, transform your business
71. 
Cover image for Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry
72. 
Cover image for Kualiti perkhidmatan fasiliti di Hospital kerajaan - Hospital Sultanah Aminah, Johor Bahru
73. 
Cover image for Winning with customers : a playbook for B2B
74. 
Cover image for Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry
75. 
Cover image for Customer profile management system using CRM
76. 
Cover image for Kualiti perkhidmatan fasiliti di Hospital kerajaan - Hospital Sultanah Aminah, Johor Bahru
77. 
Cover image for Customer profile management system using CRM
78. 
Cover image for Introduction to service engineering
79. 
Cover image for Values-based service for sustainable business : lessons from IKEA
80. 
Cover image for Remarkable service : a guide to winning and keeping customers to servers, managers and restorent owners
81. 
Cover image for Integrating E-business models for government solutions : citizen-centric service oriented methodologies and processes
82. 
Cover image for Service innovation by SME
83. 
Cover image for Voice of the customer : capture and analysis
84. 
Cover image for Behavioural finance for private banking
85. 
Cover image for The client always has the right of way : traffic rules for client-oriented thinking and working
86. 
Cover image for The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
87. 
Cover image for Do the right thing : how dedicated employees create loyal customers and large profits
88. 
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
89. 
Cover image for Service chain management : technology innovation for the service business
90. 
Cover image for The intimate supply chain : leveraging the supply chain to manage the customer experience
91. 
Cover image for Kualiti kemudahan asas di UTM dari perspektif pelajar ke arah universiti bertaraf dunia
92. 
Cover image for Revaluing construction
93. 
Cover image for Investigating customer relationship management and service quality in higher education in Malaysia case study : School of Graduate Studies, Universiti Teknologi Malaysia
94. 
Cover image for Sistem pengurusan aduan dan cadangan secara online di Universiti Islam Negeri Suska Riau-Indonesia
95. 
Cover image for Services marketing : people, technology, strategy
96. 
Cover image for Translating the voice of the customer in to preliminary design specifications
97. 
Cover image for Investigating customer relationship management and service quality in higher education in Malaysia School of Graduate Studies, Universiti Teknologi Malaysia
98. 
Cover image for Sistem pengurusan aduan dan cadangan secara online di Universiti Islam Negeri Suska Riau-Indonesia
99. 
Cover image for Internal service quality in the Malaysia telecommunication industries
100. 
Cover image for Global product strategy, product lifecycle management and the billion customer question
101. 
Cover image for Service management and marketing : customer management in service competition
102. 
Cover image for Implementing CRM : from technology to knowledge
103. 
Cover image for Internal service quality in the Malaysia telecommunication industries
104. 
Cover image for A guide to retail management : advice on retail operations, customer servixe and the sales team
105. 
Cover image for Supply chain management : strategy, planning and operations
106. 
Cover image for Persepsi pelanggan terhadap restoran makanan segera berdasarkan pengiklanan : stu kajian kes di Kentucky Fried Chicken (KFC), cawangan Skudai Parade, Johor Baharu
107. 
Cover image for Relationship between customer satisfaction and marketing mix in fast food industry : case study at KFC Taman Universiti
108. 
Cover image for Determinants of customer satisfaction of OCBC Bank (Malaysia) Berhad, Seremban
109. 
Cover image for Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor
110. 
Cover image for Service orientation : winning strategies and best practices
111. 
Cover image for The management of complex projects : a relationship approach
112. 
Cover image for Services marketing : managing the service value chain
113. 
Cover image for Involving customers in new service development
114. 
Cover image for How to sell technical equipment and services
115. 
Cover image for Customer service and maintenance system
116. 
Cover image for Employee management and customer service in the retail industry
117. 
Cover image for Customer service and maintenance system
118. 
Cover image for Cases in operations management : building customer value through world-class operations
119. 
Cover image for Application of quality function deployment in moulded fibre packaging design
120. 
Cover image for When your customer wins, you can't lose
121. 
Cover image for Service leadership : the quest for competitive advantage
122. 
Cover image for Services marketing management : a strategic perspective
123. 
Cover image for Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai
124. 
Cover image for Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor
125. 
Cover image for Kualiti perkhidmatan dan tahap kepuasan pelanggan : satu kajian di kaunter dan raung pameran Toyota Johor Bahru
126. 
Cover image for System integration in research project management : case study of research management center (RMC), UTM
127. 
Cover image for What customers want : using outcome-driven innovation to create breakthrough products and services
128. 
Cover image for Designing the customer-centric organization : a guide to strategy, structure, and process
129. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
130. 
Cover image for The service consultant : working in an automotive facility
131. 
Cover image for The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation
132. 
Cover image for Lean software strategies : proven techniques for managers and developers
133. 
Cover image for Kecenderungan melakukan gangguan seksual di kalangan pekerja lelaki di Kilang Natural Oleo Chemical, Pasir Gudang Johor
134. 
Cover image for Up your service! : great ideas : tools, tips and proven techniques to lift your service higher
135. 
Cover image for Customer service in the information age : a common sense approach to high-tech help
136. 
Cover image for Service quality : research perspectives
137. 
Cover image for Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL
138. 
Cover image for Pengaruh iklim organisasi terhadap kepuasan kerja satu kajian di Institut Jantung Negara (IJN), Kuala Lumpur
139. 
Cover image for Penilaian kandungan kursus penilaian tahap kecekapan (PTK) satu kajian kes di Universiti Teknologi Malaysia
140. 
Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
141. 
Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
142. 
Cover image for Sistem sokongan penyelenggaraan mesin pengeringan sisa buangan industri
143. 
Cover image for Excellence in service
144. 
Cover image for Service quality in education : management students perspective
145. 
Cover image for Supply chain management : strategy, planning, and operation
146. 
Cover image for Customer mania! : its never too late to build a customer-focused company
147. 
Cover image for Service strategy : management moves for customer results
148. 
Cover image for Measuring customer service effectiveness
149. 
Cover image for Sistem sokongan penyelenggaraan mesin pengeringan sisa buangan industri
150. 
Cover image for Services marketing : people, technology, strategy
151. 
Cover image for Services marketing in Asia : a case book
152. 
Cover image for Value-based marketing for bottom-line success : 5 steps to creating customer value
153. 
Cover image for A study on customers behaviour in catering and other services provided within UTM Skudai Campus
154. 
Cover image for Construction business development : meeting new challenges, seeking opportunity
155. 
Cover image for Beans : four principles for running a business in good times or bad : a business fable taken from real life
156. 
Cover image for Service innovation : organizational responses to technological opportunities & market imperatives
157. 
Cover image for Successful service operations management
158. 
Cover image for Pengaruh faktor persekitaran di tempat kerja dalam pemindahan latihan : satu kajian di restoran Mcdonald's Johor Bahru
159. 
Cover image for Managing high-tech services using a CRM strategy
160. 
Cover image for The innovator's solution : creating and sustaining successful growth
161. 
Cover image for Competing in a service economy : how to create a competitive advantage through service development and innovation
162. 
Cover image for Maximising profits : the customer-centric approach
163. 
Cover image for Successful service operations management
164. 
Cover image for Executive's guide to knowledge management : the last competitive advantage
165. 
Cover image for Demystifying six sigma : a company-wide approach to continuous improvement
166. 
Cover image for Perlaksanaan sistem maklumat dalam industri elektrik dan elektronik di Johor Bahru
167. 
Cover image for Kajian terhadap masalah perniagaan kedai pejabat kurang aktif di Pusat Perniagaan dan Komersil Shahab Perdana Mergong, Kedah
168. 
Cover image for Kesan pelaksanaan MS ISO 9002 terhadap proses pengajaran dan pembelajaran di Sekolah Menengah Kebangsaan Gemereh, Segamat, Johor
169. 
Cover image for Managing effectively : customer service, continuous improvement, innovation and change
170. 
Cover image for Students' perceptions of service quality in a private higher education institution : a case study on L & G-Twintech Institute of Technology
171. 
Cover image for Kajian tahap kepuasan pelanggan terhadap perkhidmatan fasiliti di sesebuah hotel : kes kajian : Hotel Concorde Shah Alam
172. 
Cover image for Persepsi pelanggan terhadap perkhidmatan pengguna di Perpustakaan Sultanah Zanariah selepas pelaksanaan ISO 9002
173. 
Cover image for The customer response management handbook : building, rebuilding and improving your results
174. 
Cover image for Kualiti perkhidmatan dari perspektif pelanggan : satu kajian di bank Bumiputera-Commerce (BBC) cawangan UTM, Skudai, Johor
175. 
Cover image for Kepuasan pelanggan terhadap kualiti perkhidmatan : satu kajian di Jabatan J Kad, Jaya Jusco, Setapak
176. 
Cover image for Building a successful customer-service culture : a guide for library and information managers
177. 
Cover image for Mengkaji masalah kepuasan kerja di Jabatan Kejururawatan : satu kajian di Hospital Pakar Puteri, Johor Bahru, Johor Darul Takzim
178. 
Cover image for Pelaksanaan organisasi pembelajaran : satu kajian kes di Syarikat PNE Electric Sdn. Bhd.
179. 
Cover image for Life cycle cost analysis on corrosion remedial measures for concrete bridges
180. 
Cover image for Melihat sejauhmana pelaksanaan kaedah pembelajaran dewasa di Malaysian Institute of Training and Development, Johor Bahru dapat memberikan kepuasan kepada pelajarnya
181. 
Cover image for Faktor tekanan kerja dan hubungannya dengan prestasi kerja : kajian ke atas pekerja-pekerja bukan eksekutif di Syarikat Telekom Malaysia, cawangan Johor Selatan
182. 
Cover image for An evaluation on local industries towards achieving ISO 14001 certification
183. 
Cover image for Six sigma : SPC and TQM in manufacturing and services
184. 
Cover image for Data mining cookbook : modeling data for marketing, risk and customer relationship management
185. 
Cover image for E-learning : pakej pembelajaran asas grafik berkomputer secara online - bab atribut primitif output
186. 
Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
187. 
Cover image for Building customer-based project organizations
188. 
Cover image for Acquiring, processing, and deploying voice of the customer
189. 
Cover image for Sistem sokongan talian hangat (hotline) perkhidmatan pelanggan melalui internet
190. 
Cover image for Pengukuran kualiti perkhidmatan di Jabatan Kastam dan Eksais Diraja negeri Johor Cawangan Import dan Eksport dengan menggunakan skala servqual
191. 
Cover image for Sistem pengenalpastian faktor kualiti servis melalui kaedah delphi
192. 
Cover image for Customer winback : how to recapture lost customers and keep them loyal
193. 
Cover image for Pengurusan latihan dari segi perancangan dan tahap kepuasan pelatih terhadap latihan : Satu kajian di Tasek Corporation Berhad
194. 
Cover image for Faktor-faktor tekanan kerja dan kesannya kepada komitmen terhadap organisasi : kajian ke atas pekerja operator pengeluaran, Perstima Berhad
195. 
Cover image for Sistem analisa kualiti tangki air panas di Totokiki (M) Sdn. Bhd
196. 
Cover image for Handbook of services marketing and management
197. 
Cover image for Kajian kepuasan pelanggan terhadap perkhidmatan Perpustakan Sultanah Zanariah : laporan analisis
198. 
Cover image for Masalah pengisian dan pengendalian borang nyata pendapatan perseorangan (Borang BE) : kajian di sekitar Johor Bahru, Johor
199. 
Cover image for Model statistik dalam strategi menender
200. 
Cover image for Peranan laman web dalam pengembangan industri pelancongan di Johor
201. 
Cover image for Analisis faktor-faktor yang mempengaruhi tren "Indeks Komposit" : satu kajian di Bursa Saham Kuala Lumpur
202. 
Cover image for Aspek keselamatan pekerja : satu kajian kes di Syarikat Selaco Aluminium Berhad
203. 
Cover image for Elemen-elemen penting yang mempengaruhi kepuasan kerja dalam meningkatkan motivasi di kalangan anggota lain-lain pangkat : kajian kes di Kompeni A Batalion Pertama Rejimen Renjer Diraja, Kem Majidee, Johor Bahru, Johor
204. 
Cover image for Faktor-faktor yang mempengaruhi pemberian kredit organisasi : satu kajian kes di D & E Enterprise
205. 
Cover image for Komunikasi dua hala : satu kajian kes di Syarikat Iwatsu (Malaysia) Sdn. Bhd.
206. 
Cover image for Hubungan antara tahap kesedaran pekerja mengenai akta kerja 1955 dengan komitmen pekerja kepada organisasi : kajian kes di kalangan kakitangan sokongan di kumpulan Pendidikan Yayasan Pelajaran Johor Sdn. Bhd.
207. 
Cover image for Processing, microstructure and mechanical properties of cast aluminium-based metal matrix composites
208. 
Cover image for Tahap kepuasan pelanggan terhadap perkhidmatan tmnet : satu kajian kes disekitar Skudai, Johor
209. 
Cover image for Mengkaji kepuasan pelanggan terhadap perkhidmatan dan kemudahan hotel : satu kajian kes di Hotel Anika, Kluang Johor
210. 
Cover image for Penilaian terhadap tahap kepuasan pengguna maklumat dalam penggunaan sistem maklumat perakaunan : kajian di kawasan Johor Bahru
211. 
Cover image for Persepsi dan jangkaan pelanggan terhadap kualiti perkhidmatan Lembaga Tabung Haji Negeri Johor
212. 
Cover image for Kualiti perkhidmatan kaunter dan sistem giliran bernombor di Lembaga Tabung Haji Kota Tinggi, Johor
213. 
Cover image for Kualiti dan kecemerlangan perkhidmatan kaunter FPPSM : tinjauan mengikut persepsi pelajar
214. 
Cover image for Kualiti dan kecemerlangan perkhidmatan kaunter FPPSM : tinjauan mengikut persepsi pelajar
215. 
Cover image for Market leadership strategies for service companies: creating growth, profits, and customer loyalty
216. 
Cover image for SERVQUAL dalam penilaian kualiti servis sistem maklumat
217. 
Cover image for Tahap kepuasan pelanggan terhadap perkhidmatan Syarikat Telekom Malaysia Berhad : satu kajian di sekitar Skudai, Johor
218. 
Cover image for Tahap kepuasan pelanggan terhadap perkhidmatan tmnet : satu kajian kes di sekitar Skudai, Johor
219. 
Cover image for Mengkaji kepuasan pelanggan terhadap perkhidmatan dan kemudahan hotel : satu kajian kes di Hotel Anika, Kluang Johor
220. 
Cover image for Kajian terhadap pilihan rekabentuk kerja yang berkesan dalam pusat perkhidmatan pelanggan di Syarikat Time Telekom Sdn Bhd
221. 
Cover image for Pembangunan dan penilaian praktis terbaik perkhidmatan kaunter di Universiti Teknologi Malaysia, Skudai, Johor Bahru
222. 
Cover image for Kesan pembangunan teknologi maklumat ke atas kakitangan : satu kajian di Jabatan Perangkaan Malaysia, Cawangan Johor ... [et al.]
223. 
Cover image for Kajian terhadap penggunaan lindung nilai "Hedging" di kalangan syarikat konglomerat bagi menghadapi risiko kadar pertukaran matawang asing
224. 
Cover image for Key account management : the route to profitable key supplier status
225. 
Cover image for Queueing networks : customers, signals and product form solutions
226. 
Cover image for Services marketing management : an international perspective
227. 
Cover image for Tahap kepuasan pelanggan dalam perkhidmatan kaunter : kajian kes di Lembaga Tabung Haji Daerah Bachok
228. 
Cover image for Service quality
229. 
Cover image for Masalah cerutan (Bottleneck) di dalam operasi lini pengeluaran : satu kajian di Jabatan Finishing CMKS (M) Sdn Bhd Pasir Gudang, Johor
230. 
Cover image for Peranan dan sumbangan perbadanan pinjaman Sabah dalam konteks pembangunan usahawan bumiputera di Negeri Sabah
231. 
Cover image for Kajian ke atas tahap kemahiran penggunaan perisian di kalangan jurutaip di Universiti Teknologi Malaysia
232. 
Cover image for Getting it right! : creating customer value for market leadership
233. 
Cover image for Kertas kerja kursus perkhidmatan kaunter dan telefon berkualiti, 5-7 Mei 1998, Dewan Sri kempas, Kolej Kempas, UTM, Sekudai
234. 
Cover image for Kajian terhadap produk dan perkhidmatan yang di tawarkan oleh Bank Bumiputra Malaysia Berhad Cawangan UTM bagi memenuhi kehendak masyarakat Kampus UTM Skudai
235. 
Cover image for The fast forward MBA in technology management
236. 
Cover image for Quality services
237. 
Cover image for Invented here : maximizing your organization's internal growth and profitability
238. 
Cover image for Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
239. 
Cover image for Sistem perkhidmatan kaunter ukur (JUPEM) berkomputer
240. 
Cover image for Customer-driven marketing : the ideal way to increased profits through marketing, sales and service improvement
241. 
Cover image for The innovator's dilemma : when new technologies cause great firms to fail
242. 
Cover image for No-nonsense marketing : 101 practical ways to win and keep customers
243. 
Cover image for Kajian penentuan kedudukan mutlak gps ... [et al.]
244. 
Cover image for TeamGuides pocket coach
245. 
Cover image for Design and management of service processes : keeping customers for life
246. 
Cover image for Case studies in service operations
247. 
Cover image for Planning for limousine service : case study : Sultan Abdul Aziz Shah International Airport, Malaysia; Strategies to improve berth turnaround time of mainline container ships calling at Port Klang : case study : Klang Container Terminal (KCT); Passenger flow impedance in airport terminal following international flight arrival : a case study of Sultan Abdul Aziz Shah Airport, Subang; Factors influencing air travel in Peninsular Malaysia; The attributes of passengers service quality of Malaysia Airlines : a study on the impact towards customer satisfaction level; Factors affecting passengers choice of airline : a case study of Malaysia airlines
248. 
Cover image for Faktor-faktor pemilihan antara telefon mudah alih dan kelui : kajian kes : Johor Bahru; Keberkesanan penubuhan konsurtium di bawah program pemasaran bersepadu konsep payung : kajian kes terhadap salah satu gabungan syarikat perabot Bumiputra di Negeri Selangor Darul Ehsan; Strategi merekabentuk semula sistem kerja dalam organisasi : kajian kes di Jabatan Kargo Udara Mas, Senai; Strategi pemasaran perkhidmatan 'executive coach' : satu analisis pasaran bagi perjalanan Johor Bahru - Kuala Lumpur; Aplikasi model giliran di dalam memantapkan khidmat layanan pelanggan di dalam industri perkhidmatan : kajian kes : Bank Bumiputera Malaysia Berhad Cawangan Universiti Teknologi Malaysia; Penggunaan sistem rangkaian Komputer (Computer Networking) dalam kampus universiti dan penilaian ke atas kepenggunaan sistem rangkaian di perpustakaan : kajian kes di Universiti Teknologi Malaysia
249. 
Cover image for Service mangement in computing and telecommunications
250. 
Cover image for Quality facility management : a marketing and customer service approach
251. 
Cover image for The myths of Japanese quality
252. 
Cover image for Corporate continuous monitoring of corporate vitality
253. 
Cover image for 10 steps to connecting with your customers : communication skills for selling your products, services and ideas
254. 
Cover image for Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company
255. 
Cover image for Customer satisfaction measurement and management : using the voice of the costomer
256. 
Cover image for Delivering customer value : it's everyone's job
257. 
Cover image for Fabled service : ordinary acts, extraordinary outcomes
258. 
Cover image for The customer service pocketbook
259. 
Cover image for Quality of service : making it really work
260. 
Cover image for Seventy-five years of service to the community 1919-1994
261. 
Cover image for Benchmarking customer service
262. 
Cover image for Managing customer value : creating quality and service that customers can see
263. 
Cover image for Good service is good business : 7 simple strategies for success
264. 
Cover image for The future of services management
265. 
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