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Cover image for Activity-based management : for service industries, government entities, and nonprofit organizations
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Cover image for Operations management in service industries and in public sector : text and cases
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Cover image for Service management : operations, strategy, information technology
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Cover image for Vanishing boundaries : how integrating manufacturing and services creates customer value
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Cover image for Managing professional service delivery : 9 rules for success
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Cover image for Innovations in services marketing and management : strategies for emerging economies
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