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Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Author

Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D.

Format:

Call Number

HD9980.5 Z44 2013

Edition

6th ed.

Publisher

McGraw-Hill Irwin,

Publication Date

2013

ISBN

9780078112058

Available:
Holds:
Copies:

Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Author

Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Format:

Call Number

HD9980.5 Z44 2009

Edition

5th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2009

ISBN

9780073380933

Available:
Holds:
Copies:

Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Author

Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Format:

Call Number

HD9980.5 Z443 2009

Edition

5th ed.

Publisher

McGraw-Hill,

Publication Date

2009

ISBN

9780071263931

Available:
Holds:
Copies:

Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Author

Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Format:

Call Number

HD9980.5 Z44 2006

Edition

4th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2006

ISBN

9780072961942

Available:
Holds:
Copies:

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