E-business strategy, sourcing, and governance

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Title:

Personal Author:

Gottschalk, Petter, 1950-

Publication Information:

Hershey, PA : Idea Group Publishing, 2006

ISBN:

9781599040042

Subject Term:

Electronic commerce -- Management

Internet in public administration

Information technology -- Management

Strategic planning

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010100175	HF5548.32 G67 2006	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000010098363	HF5548.32 G67 2006	Open Access Book	Book	Searching... Unknown

E-Business Strategy, Sourcing and Governance is based on the premise that it is difficult, if not impossible, to manage a modern business or public organization without at least some knowledge of the planning, use, control and benefits of information technology. Managers need to have an understanding of strategy development for IS/IT that covers e-business strategy, sourcing of service, and governance of IS/IT decision rights. ""E-Business Strategy, Sourcing and Governance"" presents emerging perspectives that influence IS/IT strategy work, such as new e-business models, the growing number of sourcing options and revised models for governance of IS/IT.

Author Notes

Petter Gottschalk is professor of information management at the Norwegian School of Management. He received his education degrees from Berlin, Boston and Henley. He teaches e-business strategy, sourcing, governance and knowledge management in Oslo, Alexandria, Shanghai and Singapore. His executive experience includes positions as CIO and CEO at ABB companies. Dr. Gottschalk is a popular speaker at conferences and seminars.

Foreword	p. viii
Preface	p. x
Section I Strategy
Chapter I Theories of the Firm	p. 1
Resource-Based Theory of the Firm	p. 1
Activity-Based Theory of the Firm	p. 3
Value Configuration of the Firm	p. 3
The Firm as a Value Chain	p. 4
The Firm as a Value Shop	p. 4
The Firm as a Value Network	p. 7
Comparison of Value Configurations	p. 8
Chapter II E-Business	p. 10
Concepts and Trends	p. 10
Competitive Strategy	p. 19
E-Business Models	p. 28
Determining Appropriate Models	p. 37
Infrastructure Capabilities	p. 42
Strategic Agility	p. 48
Chapter III IS/IT Strategy Work	p. 54
Strategic Planning	p. 55
The Y Model for Strategy Work	p. 68
Resource-Based Strategy	p. 70
Activity-Based Strategy	p. 73
Chapter IV Strategy Analysis	p. 75
Describing Current IS/IT Situation	p. 75
Describing Current and Desired Business Situation	p. 98
Analyzing Needs for Change	p. 113
Resource-Based IS/IT Strategy	p. 114
Activity-Based IS/IT Strategy	p. 115
Chapter V Strategy Choice	p. 116
Identifying Alternative Actions	p. 116
Selecting Appropriate Actions	p. 120
Making the Plan	p. 120
Chapter VI Strategy Implementation	p. 126
Implementing Plan	p. 128
Barriers to Implementation	p. 130
Implementation Predictors	p. 134
Evaluating Results	p. 135
Section II Sourcing
Chapter VII Sourcing Management	p. 140
IT Sourcing Options	p. 141
Dimensions of IT Outsourcing Strategy	p. 144
Chapter VIII Sourcing Theories	p. 146
Theories of the Firm	p. 147
Economic Theories	p. 149
Relational Theories	p. 151
Comparison of Theories	p. 155
Chapter IX IS/IT Outsourcing	p. 159
Outsourcing Opportunities and Threats	p. 161
Vendor Value Proposition	p. 164
Outsourcing Phases	p. 168
Chapter X Sourcing Markets	p. 171
IT Infrastructure Sourcing	p. 171
Business Application Sourcing	p. 178
Business Process Sourcing	p. 180
Resource-Based View	p. 185
Chapter XI Sourcing Practices	p. 187
IT Outsourcing Performance	p. 187
IT Outsourcing Relationships	p. 189
Due Diligence	p. 190
Global Outsourcing	p. 191
Business Process Outsourcing (BPO)	p. 193
Strategic Outsourcing Termination	p. 193
Belief Perseverance	p. 194
Strategic Risk Behavior	p. 196
Chapter XII Offshore IT Outsourcing	p. 200
Offshore vs. Onshore IT Outsourcing	p. 201
Offshoring Solutions	p. 201
Offshore Software Development	p. 203
Benefits and Pitfalls	p. 205
Critical Success Factors of IT Offshoring	p. 207
Social Concerns and Impact on Local Jobs	p. 207
Political Consequences	p. 208
Major Offshoring Locations	p. 209
Section III Governance
Chapter XIII IT Governance as Resource Mobilization	p. 211
What is IT Governance?	p. 211
Corporate Governance	p. 214
Contracts in Governance	p. 215
Governance and Management Roles	p. 219
Why is IT Governance Important?	p. 221
Governance of Resources	p. 222
Classification of IT Resources for Governance	p. 227
Governance as Part of Institutional Economics	p. 231
Chapter XIV IT Governance as Allocation of Decision Rights	p. 232
Decision Makers and Decision Rights	p. 232
Decision Examples	p. 234
Categories of Decisions	p. 243
Stakeholders	p. 244
Decision Rights Distribution	p. 247
Chapter XV IT Governance as Strategic Alignment	p. 251
Business Strategy and IS/IT Strategy	p. 251
Strategic Alignment Model	p. 254
Organizational Architect	p. 256
Chapter XVI Implementing IT Governance	p. 258
IT Organization and Governance	p. 258
The Practice of IT Governance	p. 261
The Myths of IT Governance	p. 263
Implementation Mechanisms	p. 264
IT Governance Architecture	p. 268
Critical Success Factors	p. 269
Chapter XVII IT Outsourcing Governance	p. 271
The Governance Model	p. 272
How to Succeed as a Client	p. 275
How to Succeed as a Vendor	p. 275
Chapter XVIII Knowledge Management in Governance	p. 278
IS/IT in Knowledge Management	p. 279
Requirements from Knowledge Management	p. 280
Codification and Personalization Strategy	p. 283
Stages of Growth in IS/IT	p. 287
Chapter XIX Case Studies	p. 292
Rolls-Royce	p. 292
UPS Logistics and Maersk Logistics	p. 313
Telecom Italia Mobile, Netcom and Colt Telecom Group	p. 323
Conclusions	p. 333
References	p. 336
About the Author	p. 346
Index	p. 347

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Author Notes

Table of Contents