Summary

Providing systematic coverage of all aspects of dealing with people face to face, this text demonstrates how basic skills can be applied to work activities and situations. It provides extensive coverage of relevant theory and research, and presents exercises to cover a variety of scenarios including problem solving and role-play. This edition addresses changes in organizational life such as self-management development and internationalization. Other topics relating to interpersonal skills such as prejudice, discrimination, harassment and cultural variations, are addressed.