Title:
Perkhidmatan kualiti menyeluruh (TQS) dan kepuasan pelanggan dalam industri perkhidmatan kiriman ekspres : kajian kes di Syarikat Overseas Courier Service (M) Sdn. Bhd. (cawangan Johor Bahru, Johor)
Personal Author:
Publication Information:
Skudai : Universiti Teknologi Malaysia, 2000
DSP_DISSERTATION:
Tesis (Sarjana Pengurusan Teknologi) - Universiti Teknologi Malaysia, 2000
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010016127 | HF5549.5.J63 O53 2000 | Closed Access Thesis | UTM Master Thesis (Closed Access) | Searching... |
