Operations management : goods, services and value chains

Title:

Personal Author:

Collier, David A.

Edition:

2nd ed.

Publication Information:

Mason, OH : South-Western, Thomson Learning, 2007

Physical Description:

xxviii, 830 p. : ill. ; 29 cm. + 3 CD-ROMs (12 cm.)

ISBN:

9780324179392

General Note:

Accompanied by CD-ROM : CP 015493

Subject Term:

Production management

Business logistics

Added Author:

Evans, James R.

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010183411	TS155 C56 2007	Open Access Book	Book	Searching... Unknown

This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. Its highly current coverage includes contemporary and relevant service theory and applications. Appropriate manufacturing applications and theory are included where relevant. The book's modern/strategic approach addresses OM from a cross-functional perspective, which views operations as linked to all other functional areas of an organization, such as marketing and finance. The strategic approach takes into consideration the integration of technology and how it changes the way a firm operates. Recognition of this current trend is the main differentiating factor for this Collier/Evans text. The book provides equal coverage of manufacturing and services theory and applications, while placing an emphasis on the integration of the value chain.

Part I Understanding Operations

1 Goods, Services, and Operations Management

2 Value Chains

3 Measuring Performance in Operations

4 Operations Strategy

Part II Designing Operating Systems

5 Technology and Operations Management

6 Goods and Services Design

7 Process Selection, Design, and Analysis

8 Facility and Work Design

9 Designing the Supply and Value Chain

Part III Managing Operations

10 Capacity Management

11 Forecasting and Demand Planning

12 Managing Inventories

13 Resource Management

14 Operational Scheduling and Sequencing

15 Quality Management

16 Quality Control and Statistical Process Control

17 Lean Operating Systems

18 Project Management

Part IV Supplemental Chapters (on CD)

SC A Work Measurement, Leaning Curves, & Standards

SC B Queuing

SC C Modeling Using Linear Programming

SC D Simulation

SC E Decision Analysis

Available:*

On Order

Summary

Summary

Table of Contents