The Certified quality engineer handbook : supplemental section

Title:

Publication Information:

Milwaukee, Wisconsin : ASQ Quality Press, 2002

ISBN:

9780873895026

General Note:

Accompanies text of the same title : TS156 C42 2002

Subject Term:

Production management -- Quality control

Reliability (Engineering)

Added Author:

Berger, Roger W.

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004800284	TS156 C423 2002	Open Access Book	Book	Searching... Unknown

The Certified Quality Engineer Handbook is a comprehensive, all-in-one resource focusing on the Certified Quality Engineer Body of Knowledge (BoK). Every quality engineering concept and technique is succinctly discussed including management and leadership, quality systems development and implementation, and reliability and risk management. Additional chapters on quality management systems (such as ISO 9000 and the Malcolm Baldrige Award) and implementing a Six Sigma program are also included. a supplemental CD-ROM includes a simulated exam and a sample exam, with answers included for both.

List of Figures and Tables	p. xv
Preface	p. xxi
Acknowledgments	p. xxv
Part I The Quality Leader
1 Quality Leadership	p. 2
Introduction and Scope	p. 2
Body of Knowledge	p. 2
Management Systems for Improving Quality	p. 2
Leadership Principles and Techniques	p. 14
Facilitation Principles and Techniques	p. 19
Summary	p. 24
2 Quality Management	p. 27
Professional Conduct and ASQ Code of Ethics	p. 27
Training	p. 29
Quality Costs	p. 38
Quality Philosophies and Approaches	p. 48
Customer Relations, Expectations, Needs, and Satisfaction	p. 58
Supplier Relations and Management Methodologies	p. 65
Summary	p. 72
Part II Quality Planning, Implementation, and Control
3 Quality Systems Development, Implementation, and Verification	p. 78
Introduction and Scope	p. 78
Body of Knowledge	p. 78
Elements of a Quality System	p. 78
ANSI/ISO/ASQ Q9000-2000	p. 83
Quality System Implementation	p. 85
Domestic and International Standards	p. 86
Quality Audit	p. 86
Summary	p. 90
4 Quality Planning	p. 92
Introduction and Scope	p. 92
Body of Knowledge	p. 92
AQP Disciplines	p. 99
Market Research and Quality Engineering	p. 111
Summary	p. 112
5 Material Control	p. 114
Introduction and Scope	p. 114
Body of Knowledge	p. 114
Classification	p. 114
Identification of Materials	p. 115
Maintaining Product Integrity	p. 116
Traceability	p. 118
Disposition	p. 119
Summary	p. 121
6 Inspection, Testing, and Acceptance Sampling	p. 123
Introduction and Scope	p. 123
Body of Knowledge	p. 123
Inspection	p. 123
Sampling Inspection versus 100 Percent Inspection	p. 126
Testing	p. 130
Acceptance Sampling	p. 132
ANSI/ASQC Z1.4-1993	p. 144
Dodge-Romig Tables	p. 148
Variables Sampling Plans	p. 148
ANSI/ASQC Z1.9-1993	p. 149
Sequential Sampling Plans	p. 153
Continuous Sampling Plans	p. 155
Other Approaches for Variables Sampling Plans	p. 157
Summary	p. 161
Part III Technical Systems
7 Measurement Systems	p. 174
Introduction and Scope	p. 174
Body of Knowledge	p. 174
Context of Measurements	p. 174
Standards of Measurements	p. 175
Concern with Standards	p. 175
The Measurement Process	p. 180
Concepts in Measurement	p. 183
Calibration	p. 189
Dimensional Measurements and Standards in Manufacturing	p. 191
Dimensional Measurement	p. 192
Measurement Technology	p. 192
Selection of the Measuring Instrument	p. 194
Surface Texture Measurement	p. 196
Measurement of Roundness	p. 199
Gage Repeatability and Reproducibility (GRandR)	p. 202
Dimensioning and Tolerancing	p. 205
Coordinate Measuring Machines	p. 207
Summary	p. 211
8 Reliability and Maintainability Engineering	p. 215
Introduction and Scope	p. 215
Body of Knowledge	p. 216
Reliability Definition and Estimation	p. 216
Failure Models	p. 219
System Reliability	p. 224
Reliability Failure Analysis and Reporting	p. 226
Identification of Potential Failure Modes	p. 226
Maintainability	p. 229
Summary	p. 231
9 Failure Modes and Effects Analysis	p. 233
Introduction and Scope	p. 233
Body of Knowledge	p. 233
Understanding FMEA	p. 233
Part IV Problem Solving
10 Problem Solving and Quality Improvement	p. 254
Introduction and Scope	p. 254
Body of Knowledge	p. 255
Approaches	p. 255
Problem-Solving Method	p. 257
Preventive Action	p. 264
Overcoming Barriers to Quality Improvement	p. 265
Summary	p. 267
11 Traditional Problem-Solving Tools	p. 269
Introduction and Scope	p. 269
Body of Knowledge	p. 270
Understanding Graphical Tools	p. 270
Summary	p. 280
12 Problem Solving and Quality Improvement--Management and Planning Tools	p. 284
Introduction and Scope	p. 284
Body of Knowledge	p. 285
Quality Tools	p. 286
Summary	p. 308
Part V Statistical Tools
13 Introduction to Probability and Statistics	p. 312
Introduction and Scope	p. 312
Body of Knowledge	p. 312
Descriptive Statistics--Graphical Methods for Data Analysis	p. 312
Measurement Scales	p. 317
Introduction to Probability	p. 321
Probability Distributions	p. 326
Summary	p. 330
14 Statistical Decision Making	p. 332
Introduction and Scope	p. 332
Body of Knowledge	p. 332
Point Estimates and Confidence Intervals	p. 332
Statistical Tolerance Intervals	p. 335
Hypothesis Tests	p. 336
Analysis of Variance (ANOVA)	p. 342
Modeling Relationships between Variables	p. 352
Error Types and Power	p. 356
Summary	p. 358
15 Design of Experiments	p. 360
Introduction and Scope	p. 360
Body of Knowledge	p. 361
Preliminary Considerations	p. 361
The Strategy of Experimentation	p. 362
Stage 1 Process Analysis	p. 363
Stage 2 Choosing a Design	p. 370
Stage 3 Performing the Runs	p. 374
Stage 4 Analyzing Experimental Data	p. 375
Stage 5 Drawing Conclusions from Your Results	p. 382
Stage 6 Follow-Up and Future Plans	p. 384
Classification of Designs	p. 385
Summary	p. 389
16 Statistical Process Control	p. 391
Introduction and Scope	p. 391
Body of Knowledge	p. 391
Management's Role and Responsibilities	p. 391
General Theory of Control Charts	p. 393
Summary	p. 415
17 Implementation of Six Sigma	p. 416
Six Sigma Needs Assessment	p. 417
Six Sigma As a Business Strategy	p. 419
Implementing Six Sigma	p. 420
The Metrics of Six Sigma	p. 422
Sustaining and Communicating Change	p. 426
Summary	p. 427
Part VI Appendices
I. The ASQ Code of Ethics	p. 430
II. American Society for Quality Certified Quality Engineer (CQE) Body of Knowledge	p. 432
III. The Malcolm Baldrige National Quality Award	p. 440
IV. The ANSI/ISO/ASQ Q9000 Series	p. 442
V. Control Limit Formulas	p. 445
VI. Constants for Control Charts	p. 446
VII. Statistical Tolerance Factors for at Least 99 Percent of the Population ("k-Values")	p. 447
VIII. Standard Normal Distribution	p. 448
IX. Areas under Standard Normal Curve to the Right of Selected Z-Values	p. 450
X. F Distribution F[subscript .90]	p. 452
XI. F Distribution F[subscript .95]	p. 455
XII. F Distribution F[subscript .99]	p. 458
XIII. Binomial Distribution	p. 461
XIV. Chi-Square Distribution	p. 463
XV. Exponential Distribution	p. 465
XVI. Poisson Distribution	p. 467
XVII. Median Ranks	p. 469
XVIII. Normal Scores	p. 471
XIX. Values of t Distribution	p. 473
XX. Selected National and International Quality System Standards	p. 475
Glossary	p. 479
Index	p. 493

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