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Cover image for Operations management
Operations management
Personal Author:
3rd ed.
Publication Information:
Upper Saddle River, NJ : Prentice Hall, 2001


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Call Number
Material Type
Item Category 1
30000010018318 T57.6 O635 2001 Open Access Book Book

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This revised and fully up-dated edition of Operations Management continues to provide students with a clear, well-structured and comprehensive treatment of operations management. It successfully presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work.The changes in this third edition make learning easier and more effective.New features: * Critical Commentaries' in all chapters - a new pedagogical feature which proposes alternative views to those discussed in the chapter;* Worked examples of techniques discussed in the text;* Coverage of ISO 14000;* Enhanced Website to include: separate lecturer and student introductions to each chapter; new, interactive MCQs; answers to casestudy and boxed feature questions from the text;* Chapters 3 Operations Strategy, 8 Process Technology, 13 Supply Chain Management and 21 The Operations Challenge are substantially revised;* Entire book in 4 colour, with more colour photographs and illustrations.Classic Features: * THE authoritative, managerial view of the subject;* Practically orientated - boxed real-life examples of operations management in act

Table of Contents

Part 1 Introduction
1 Operations management Effective operations management
2 The strategic role and objectives of operations The role of operations function
3 Operations strategy What is strategy?
Part 2 Design
4 Design in operations management What is design?
5 The design of products and services The competitive advantage of good design
6 Design of the operations network The network perspective
7 Layout and flow The layout procedure
8 Process technology What is process technology?
9 Job design and work organisation The design of jobs
Part 3 Planning and Control
10 The nature of planning and control What is planning and control
11 Capacity planning and control What is capacity?
12 Inventory planning and control What is inventory?
13 Supply chain planning and control What is supply chain planning and control?
14 MRP What is MRP?
15 Just-in-time planning and control What is just-in-time?
16 Project planning and control What is a project?
17 Quality planning and control What is quality and why is it so important?
Part 4 Improvement
18 Operations improvement Measuring and improving performance
19 Failure prevention and recovery System failure
20 Total quality management The origins of TQM
Part 5 The Operations Challenge
21 The operations challenge The strategy challenge
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