Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010022639 | HD62.15 L374 2003 | Open Access Book | Advance Management | Searching... |
On Order
Summary
Summary
Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture. Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven key elements of Six Sigma: * Focus on customer satisfaction * Use of data and systems * Setting improvement goals * Team approach * Employee involvement * Defining roles * Personal growth Field-proven in organizations of all types, Larson's methodology can help any company make quality a real and viable strategic objective." "
Author Notes
Alan Larson (Scottsdale, AZ) is a management consultant and a former divisional quality director at Motorola. He has also trained staff at GE and was part of the team that introduced Six Sigma to Honeywell.
Table of Contents
| Section 1 The Basics of Six Sigma |
| 1 The Grassroots of Six Sigma |
| 2 Creating the Cultural Structure |
| 3 Preliminary Tasks |
| Section 2 A Six Sigma Continuous Improvement Teaming Model |
| 4 Step 1: Create the Operational Statement and Metric |
| 5 Step 2: Define the Improvement Teams |
| 6 Step 3: Identify Potential Causes |
| 7 Step 4: Investigation and Root Cause Identification |
| 8 Step 5: Make Improvement Permanent |
| 9 Step 6: Demonstrate Improvement and Celebrate |
| Section 3 Getting Started |
| 10 Start Your Journey |
| 11 Managing Change |
