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Summary
Summary
This handbook is designed for the manager who is already familiar with Six Sigma & wants a comprehensive guide to the quality tools & statistics that are the foundation of the system. Problem-solving techniques and the most often used statistical tools are explained in detail.
Author Notes
Thomas Pyzdek, Thomas Pyzdek earned his Bachelor's Degree in Liberal Arts from the University of Nebraska at Omaha and earned his Master's in Systems Engineering in 1982, and Management in 1995, from the University of Arizona.
Pyzdek taught management statistics at the University of Arizona and for the American Society for Quality. He is a fellow of ASQ and is certified as both a Quality Engineer and a Reliability Engineer. Pyzdek has consulted for such large companies as Avon, McDonalds and Federal Mogul. He himself has launched two successful companies, Quality America, Inc, that specializes in statistical software, and Quality Publishing, Inc. which specializes in books and multimedia training materials. He also writes a regular column for Quality Digest Magazine.
In 1995, Pyzdek was awarded the ASQ Edwards Medal for outstanding contributions to the practice of quality management. He also received the Hughes Engineering Master's Fellowship in 1980. He was a member of the Board of Examiners for the first Malcolm Baldridge National Quality Award and the Panel of Judges for the first Arizona Govenor's Award for Quality. Pyzdek is listed as an Outstanding Writer and Author by the INternational Who's Who in Quality.
Table of Contents
Part I Six Sigma Implementation & Management |
Chapter 1 Building the Responsive Six Sigma Organization |
Chapter 2 Recognizing Opportunity |
Chapter 3 Data-Driven Management |
Chapter 4 Maximizing Resources |
Part II Six Sigma Tools and Techniques |
Chapter 5 Project Management Using DMAIC and DMADV |
Chapter 6 The Define Phase |
Chapter 7 The Measure Phase |
Chapter 8 Process Behavior Charts |
Chapter 9 Measurement Systems Evaluation |
Chapter 10 Analyze Phase |
Chapter 11 The Improve/Design Phase |
Chapter 12 Control/Verify Phase |
Appendices |
References |
Index |