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Title:
Quality beyond Six Sigma
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Publication Information:
Oxford, UK : Butterworth-Heinemann, 2003
Physical Description:
x, 188 p. : ill. ; 24 cm.
ISBN:
9780750655613
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30000010225688 TS156 B35 2003 Open Access Book Book
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Summary

Summary

Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.


Author Notes

Ron Basu is Director of Performance Excellence Limited and Intec (UK) Ltd and also an Associate Faculty at Henley Management College
Dr J. Nevan Wright is a Principal Lecturer in Management with the Auckland University of Technology, New Zealand. He is also an Associate Faculty at Henley Management College


Table of Contents

Professor John S. Oakland
Forewordp. vii
Prefacep. ix
Acknowledgementsp. xi
1 Why FIT Sigma?p. 1
2 History of the quality movementp. 11
3 The enigma of Six Sigmap. 33
4 Case studies: Six-Sigma in practicep. 53
5 Lean enterprisesp. 68
6 The methodology of FIT Sigmap. 81
7 FIT Sigma and service organizationsp. 112
8 Project management and FIT Sigmap. 138
9 Implementation, or making it happenp. 150
Referencesp. 174
Glossaryp. 179
Indexp. 185
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