Title:
Communication for the workplace
Personal Author:
Publication Information:
Mason, Ohio : South-Western Educational Pub., 2001
ISBN:
9780538723220
Subject Term:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000004992875 | HF5718 M42 2001 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
Communication in today's fast-paced, competitive workplace requires a solid understanding of effective communication principles and technical communication. Communication for the Workplace places more emphasis on these critical skills needed for career success in the 21st century workplace. With more focus given to technical communication, distance learning, research, E-mail, customer service and other contemporary business issues, this book will provide comprehensive information addressing essential writing, speaking and listening skills necessary to excel not only in today's workplace but in the workplace of tomorrow.
Table of Contents
| 1 Communicating in Your Life |
| 2 Communicating in a Diverse Workplace |
| 3 Nonverbal Communication |
| 4 The Writing Process |
| 5 Writing Memos and E-Mail |
| 6 Writing Letters to Your Clients and Customers |
| 7 Researching and Using Information |
| 8 Developing and Using Graphic and Visual Aids |
| 9 Writing Routine Reports |
| 10 Writing Formal Reports |
| 11 Technical Communication |
| 12 Presentations and Meetings |
| 13 Communicating with Customers |
| 14 Employment Communication |
| 15 Job Application and Interviewing Skills |
