The results-driven manager : business etiquette for the new workplace

Title:

Series:

The results-driven manager

Publication Information:

Boston, MA : Harvard Business School Press, 2005

ISBN:

9781591399742

Subject Term:

Business etiquette

Management

Etiquette

Added Corporate Author:

Harvard Business School Press

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004608281	HF5389 R47 2005	Open Access Book	Book	Searching... Unknown
Searching... PSZ JB	30000010126841	HF5389 R47 2005	Open Access Book	Book	Searching... Unknown

The Results-Driven Manager series brings together timely articles from HBSP newsletters to help senior to middle managers sharpen their skills, increase their effectiveness and gain a competitive edge. Presented in a concise, accessible format to save managers valuable time, these books offer authoritative insights and techniques for improving job performance, and achieving immediate results. This guide will help managers understand the unspoken rules of etiquette in the workplace, and avoid embarrassing communication snafus. Managers will learn how to: use humor appropriately in the workplace; understand when it's appropriate to speak up in public - and when it's not; recover from email communications that backfire; and more.

Stever RobbinsKen O'QuinnMonci J. WilliamsConstantine von HoffmanNick MorganPaul MichelmanLauren Keller JohnsonEric McNultyDavid StaufferNick MorganSusan HackleyHolly WeeksMax H. BazermanMargaret A. NealeAdam D. Galinsky and Katie A. Liljenquist

Introduction	p. 1
Avoiding Common Etiquette Pitfalls
Communication Breakdown: Nine Mistakes Managers Make	p. 21
Say It Straight	p. 31
How Strength Becomes a Weakness	p. 38
Uses and Abuses of Humor in the Office	p. 46
Knowing When to Communicate
When Not to Speak Up in Public	p. 57
How Much Information Can You Really Share?	p. 63
Debriefing Michael Feiner: Make Conflict Drive Results	p. 71
Debriefing Lynn Sharp Paine and Elliot Schrage: Managers, Ethics, and Compliance	p. 79
Choosing the Right Communication Channel
Turn off That Cell Phone!: An Interview with Peter Post	p. 89
"Can I Apologize by E-Mail?"	p. 94
Don't Push That Send Button!	p. 104
Negotiating When Emotions Run High
When Life Gives You Lemons: How to Deal with Difficult People	p. 117
Staying with No	p. 127
Great Expectations	p. 138
Emotional Strategy	p. 148
Putting On the Pressure: How to Make Threats in Negotiations	p. 157
About the Contributors	p. 167

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Summary

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Table of Contents