Title:
Total quality management
Personal Author:
Publication Information:
Albany, New York : Delmar Pub., 1997
ISBN:
9780827371927
Subject Term:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000004287318 | HD62.15 R52 1997 | Open Access Book | Book | Searching... |
Searching... | 30000003461856 | HD62.15 R52 1997 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness.ALSO AVAILABLEINSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDERInstructor's Guide, ISBN: 0-8273-8210-3
Table of Contents
| Introduction to Change: History Lessons in Pursuing Quality |
| The Challenge of Change |
| World Quest for Quality |
| The Total Quality System: The Quality Imperative and Quest |
| Quality As A Philosophy |
| Steps to Implementation of TQM: Strategies for Total Quality Management |
| Preparation and Planning Phase |
| Assessment Phase |
| Implementation Phase |
| Networking Phase |
| Implementing Quality Methods/Techniques: Group/Team Involvement |
| Group/Team Problem-Solving Techniques |
| Quantitative/Statistical Analysis |
| Quality Analysis Tools: Quality Analysis Tools |
| Controlling and Improving Processes |
| System Improvement Techniques |
| Quality Standards: Quality Standards |
