Management by design : applying design principles to the work experience

Title:

Personal Author:

Rasmus, Daniel W.

Publication Information:

Hoboken, NJ : Wiley, 2011

Physical Description:

xv, 238 p. : ill. ; 24 cm.

ISBN:

9780470227510

Subject Term:

Work design

Work environment

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010255208	T60.8 R37 2011	Open Access Book	Book	Searching... Unknown

Summary

A revealing look at work environments that lead to greater loyalty and an increase in productivity

Exploring the premise that the best way to attract and retain people, and their knowledge, will come from designing environments that turn today′s increasingly virtual workplace into an attractive place for people to spend their time, Management by Design: Applying Design Principles to the Work Experience shows how the principles of design can be successfully applies to the work experience, making it a rewarding and productive.

Reveals why the application of design to the workplace experience can improve the employee/employer relationship Why increased morale and employee loyalty start with a great work environment Explains why it is more important than ever to manage work experiences, especially with the projected work shortages in the coming decades Other titles by Rasmus: Listening to the Future: Why It′s Everybody′s Business

This innovative book helps managers and executives connect the dots between employee retention, positive brand expression, and lasting stories that reflect well on an organization.

Author Notes

DANIEL W. RASMUS is former director of business insights for Microsoft. Previously, he was vice president of collaboration and knowledge management research at Forrester Research. He is the author of five books, including Listening to the Future (Wiley).

Preface	p. xi
Acknowledgments	p. xv
Introduction	p. 1
Part I Overview	p. 5
Chapter 1 Driving Forces for Workplace Change	p. 7
The Aging Workforce	p. 7
Decline of Women in the Workforce	p. 9
Millennial Attitudes toward Work	p. 11
Expectations Set by Consumer Technology	p. 12
The Benefits Retreat	p. 13
Profuse Technology and the Data Deluge	p. 14
Life-Long Learning	p. 15
Skilled Worker Shortages	p. 16
Overcoming Industrial Age Bias	p. 17
Brand Equity	p. 18
The Not Employees	p. 19
The Combined Force of Driving Forces	p. 20
Chapter 2 Why Design Matters	p. 21
Balance	p. 22
Proportion	p. 24
Rhythm and Motion	p. 24
Embracing Uncertainty and Chaos	p. 137
Exploring Forgiveness	p. 139
Chapter 12 Perceptibility	p. 143
Access to Information	p. 143
The Right Information	p. 144
Transparency	p. 147
Reporting	p. 149
Part III Applied Design	p. 151
Chapter 13 Deep Dive: Meetings by Design	p. 153
Balance	p. 154
Proportion	p. 155
Variety and Emphasis	p. 156
Rhythm and Movement	p. 156
Meeting the Needs of the Meeting	p. 158
Perceptibility	p. 174
Meetings by Design	p. 175
Chapter 14 Social Computing By Design	p. 179
Chapter 15 Lessons from Microsoft Netherlands	p. 185
Designing for the New World of Work	p. 185
People	p. 188
Place	p. 194
Technology	p. 197
From Design to Reality	p. 203
Chapter 16 The Future of Workplace Design	p. 209
Suggested Reading	p. 215
Notes	p. 217
About the Author	p. 223
Index	p. 225

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Summary

Summary

Author Notes

Table of Contents