Service quality, customer satisfaction and customer loyalty : a case study in Watson's Personal Care Store, Taman Universiti, Skudai, Johor

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Physical Description:

1 computer disc (1 text files) : CD-ROM, PDF ; 12 cm in pocket enclosure (14 cm)

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Supervisor : Dr. Inda Sukati

Also available in printed version : HF5415.525 A54 2012 raf

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Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2012

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