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Summary
Summary
Organizations invest a lot of time, money, and energy into developing and utilizing risk management practices as part of their project management disciplines. Yet, when you move beyond the project to the program, portfolio, PMO and even organizational level, that same level of risk command and control rarely exists. With this in mind, well-known subject matter expert and author Andy Jordan starts where most leave off. He explores risk management in detail at the portfolio, program, and PMO levels. Using an engaging and easy-to-read writing style, Mr. Jordan takes readers from concepts to a process model, and then to the application of that customizable model in the user's unique environment, helping dramatically improve their risk command and control at the organizational level. He also provides a detailed discussion of some of the challenges involved in this process. Risk Management for Project Driven Organizations is designed to aid strategic C-level decision makers and those involved in the project, program, portfolio, and PMO levels of an organization.
Author Notes
Andy Jordan, PMP, President of Roffensian Consulting Inc., an Ontario, Canada based management consulting firm, is a well-known author and expert on project management and related topics. His literary works have been printed in industry and corporate publications worldwide. Andy is a prolific writer with new articles appearing weekly on projectmanagement.com with an audience of nearly 600,000 IT project managers and executives; and for projectsatwork.com with an audience of more than 120,000 program and portfolio managers. He is also a sought-after speaker and moderator of in-person and web-delivered events for private clients and industry associations, and is an accomplished instructor on project management, risk management, leadership and communication related subjects.Mr. Jordan has assisted organizations in all aspects of portfolio, program and project execution as well as PMO structure and process. His successful track record includes managing business-critical projects, programs and portfolios in Europe and North America, in industries as diverse as investment banking, software development, call centers, telecommunications and corporate education. He also developed an impressive reputation for turning around troubled project execution functions and delivering meaningful business results while maintaining and developing team performance and morale.
Table of Contents
Dedication | p. iii |
Preface | p. xi |
Acknowledgments | p. xv |
About the Author | p. xvii |
Introduction | p. xix |
Section 1 p. 1 | |
1 Business Level Risk | p. 3 |
External Risk Environment | p. 4 |
Internal Risks | p. 7 |
Risk Inevitability | p. 9 |
2 Risk Relationships | p. 11 |
Risk Driven Relationships | p. 12 |
Action Driven Relationships | p. 13 |
Managing Relationships | p. 14 |
3 Risk Impact | p. 17 |
Project Level Risk Impact | p. 19 |
Program Level Risk Impact | p. 20 |
Portfolio Level Risk Impact | p. 23 |
Organizational Level Risk Impact | p. 27 |
PMO Level Risk Impact | p. 29 |
Impact Containment | p. 31 |
4 Risk Command and Control | p. 33 |
Understanding Risk Exposure | p. 34 |
Ability to Withstand Risks | p. 35 |
Risk Analysis Accuracy and Currency | p. 36 |
Appropriateness of Risk Management Approaches | p. 38 |
Effective Command and Control | p. 39 |
5 Creating an Organizational Risk Profile | p. 41 |
Theory of the Profile | p. 42 |
Risks to Which the Organization Is Exposed | p. 42 |
Risks Consciously Accepted | p. 43 |
Ability to Influence, Control, and Absorb Risks | p. 43 |
Building a Risk Profile | p. 44 |
Understanding the Numbers-Risk Management | p. 47 |
Understanding the Numbers-Risk Impact | p. 49 |
Understanding the Numbers-Capacity | p. 55 |
Analyzing the Profile | p. 59 |
Ownership of the Organizational Risk Profile | p. 64 |
Section 2 p. 65 | |
6 The Risk Management Partnership | p. 67 |
Process Partnership | p. 68 |
People Partnership | p. 70 |
Beyond Risk | p. 72 |
Organizational Partnership | p. 73 |
7 The Organizational Risk Management Process | p. 75 |
The Constraints Hierarchy | p. 76 |
Sequencing of Organizational Risk Management | p. 79 |
8 Process Framework-Risk Identification | p. 85 |
Inputs | p. 85 |
Process Elements | p. 88 |
Outputs | p. 91 |
9 Process Framework-Risk Analysis | p. 93 |
Inputs | p. 93 |
Process Elements | p. 95 |
Outputs | p. 108 |
10 Process Framework-Risk Management | p. 111 |
Inputs | p. 112 |
Process Elements | p. 113 |
Outputs | p. 122 |
11 Process Framework-Contingency and Impact Assessment | p. 123 |
Inputs | p. 123 |
Process Elements | p. 125 |
Outputs | p. 131 |
12 Process Framework-Adjust and Refine | p. 133 |
Variations from within Risk Management | p. 134 |
Externally Driven Variations | p. 136 |
13 Portfolio Level Risk Management | p. 139 |
Portfolio Risk Management in Context | p. 139 |
The Scope of Portfolio Risk Management | p. 140 |
Resourcing Portfolio Risk Management | p. 145 |
Managing Portfolio Risk Changes | p. 147 |
Strategic Portfolio Risk Management | p. 150 |
14 Program Level Risk Management | p. 157 |
Program Risk Management in Context | p. 158 |
The Scope of Program Risk Management | p. 159 |
Program Risk Management Downloading | p. 161 |
Program Risk Management Uploading | p. 166 |
Resourcing Program Risk Management | p. 168 |
Program Risk Changes and the Impact of the Portfolio | p. 169 |
The Impact of Time on Program Risk | p. 171 |
15 Impact of Organizational Risk Management on Projects | p. 173 |
Project Risk Management Fundamentals | p. 173 |
Portfolio and Program Driven Change | p. 174 |
Portfolio and Program Generated Risk Management | p. 176 |
Project Generated Portfolio and Program Risk Exposure | p. 178 |
16 The Role of the Project Management Office | p. 181 |
A Note about EPMOs vs. Traditional PMOs | p. 181 |
PMO Functions Supporting Risk Management | p. 182 |
Process Ownership | p. 183 |
Organizational Culture | p. 184 |
Education and Training | p. 187 |
Skills, Knowledge, and Judgment Training | p. 188 |
Process Training | p. 189 |
Process Audit and Control | p. 191 |
Control | p. 192 |
Audit | p. 195 |
Risk Audit | p. 199 |
Process Improvement | p. 201 |
Independent Facilitator | p. 204 |
Expert Guide | p. 205 |
Section 3 p. 207 | |
17 Overview to Implementation | p. 209 |
It's a Project! | p. 210 |
Implementing Risk Management Increases Risk | p. 212 |
Commitment to the Work | p. 213 |
Never Lose Sight of the Goals | p. 214 |
18 Organizational Analysis | p. 217 |
Portfolio Management Maturity | p. 218 |
Process Environment and Culture | p. 219 |
Risk Management Success | p. 221 |
Risk Awareness | p. 222 |
Organizational Constraints Hierarchy | p. 223 |
Selecting Champions | p. 224 |
Organizational Priorities | p. 226 |
Organizational Needs | p. 227 |
Leveraging the Analysis | p. 228 |
19 Project Initiation | p. 229 |
The Right Start | p. 230 |
Identification of Stakeholders | p. 231 |
Sourcing of Resources | p. 232 |
Communication Strategy | p. 234 |
Organizational Integration | p. 235 |
20 Process Analysis | p. 239 |
Understanding the Scope | p. 240 |
Understanding the Scale | p. 244 |
Validating the Approach | p. 248 |
21 Process Development | p. 249 |
Defining the Process Structure Framework | p. 250 |
Process Creation Basics | p. 254 |
Don't Reinvent the Wheel | p. 255 |
From Framework to Process | p. 256 |
What Should the Implementation Look Like? | p. 258 |
Who Should be Responsible? | p. 260 |
What Information Is Needed? | p. 264 |
What Information Is Generated? | p. 268 |
What Tools and Templates Are Needed? | p. 271 |
What Are the Exceptions? | p. 274 |
What Support Material and Process Is Required? | p. 278 |
Finalizing the Process | p. 279 |
22 Process Implementation | p. 283 |
Determining the Pilot Approach | p. 284 |
Pilot Implementation | p. 288 |
Organizational Risk Management Pilot Issues | p. 291 |
Missed Risks or Missed Impacts | p. 291 |
A High Number of Triggered Risks | p. 293 |
Ineffective Risk Management | p. 295 |
Failed Contingency | p. 299 |
Process Rollout | p. 302 |
Project Closeout | p. 304 |
23 Process Improvement | p. 307 |
Organizational Implementation Review | p. 307 |
Continuous Improvement | p. 311 |
Review and Implementation Process | p. 312 |
24 The Impact of Technology | p. 317 |
Risk Management and PPM Software | p. 318 |
Other Technology Considerations | p. 321 |