Skip to:Content
Cover image for Operations management
Operations management
Personal Author:
4th ed.
Publication Information:
New York, NY : Pearson Education, 2004
Subject Term:


Item Barcode
Call Number
Material Type
Item Category 1
30000010106677 TS155 S524 2004 Open Access Book Book
33000000007448 TS155 S524 2004 Open Access Book Gift Book

On Order



Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization's existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world - changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. New edition features: Greater emphasis on the important topics in current operations practice, such as Supply Chain Management, Internet-based technology, Process design, and Enterprise Resources Planning (ERP) A Glossary that provides brief explanations of the key terms used in the book An updated set of

Table of Contents

Part 1 Introduction
1 Operations management Effective operations management
2 The strategic role and objectives of operations The role of operations function
3 Operations strategy What is strategy?
Part 2 Design
4 Design in operations management What is design?
5 The design of products and services The competitive advantage of good design
6 Design of the operations network The network perspective
7 Layout and flow The layout procedure
8 Process technology What is process technology?
9 Job design and work organisation The design of jobs
Part 3 Planning and Control
10 The nature of planning and control What is planning and control
11 Capacity planning and control What is capacity?
12 Inventory planning and control What is inventory?
13 Supply chain planning and control What is supply chain planning and control?
14 MRP What is MRP?
15 Just-in-time planning and control What is just-in-time?
16 Project planning and control What is a project?
17 Quality planning and control What is quality and why is it so important?
Part 4 Improvement
18 Operations improvement Measuring and improving performance
19 Failure prevention and recovery System failure
20 Total quality management The origins of TQM
Part 5 The Operations Challenge
21 The operations challenge The strategy challenge
Go to:Top of Page