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Summary
Summary
The CompTIA A+ exam is the industry standard in terms of measuring a technician's hardware and software knowledge, with more than 600,000 individuals certified to date The perfect companion to CompTIA A+ Complete Study Guide, this book is organized by objectives to facilitate a quick review and smooth reinforcement of key topics Featuring more review questions and study review features than the competition, the book includes ten chapter review tests, two bonus exams, and two sets of Flashcard exams, plus a searchable Key Term Database on the CD-ROM-that's 500 practice questions in all! Prepare for the required exam, CompTIA A+ Essentials (220-601), as well as your choice of one of three additional exams focusing on specific job roles - IT Technician (220-602), Remote Support Technician (220-603), or Depot Technician (220-603).
Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Author Notes
Emmett Dulaney is the former Director of Training for Mercury Technical Solutions, and currently is an instructor at Anderson University, in Indiana
Table of Contents
Introduction | p. xv |
Chapter 1 Personal Computer Components | p. 1 |
Identify Principles of Personal Computers | p. 5 |
Critical Information | p. 5 |
Exam Essentials | p. 38 |
Install, Configure, and Optimize PC Components | p. 39 |
Critical Information | p. 40 |
Exam Essentials | p. 54 |
Identify Tools and Diagnostics for PC Components | p. 55 |
Critical Information | p. 55 |
Exam Essentials | p. 68 |
Perform Preventative Maintenance on Personal Computers | p. 69 |
Critical Information | p. 69 |
Exam Essentials | p. 71 |
Review Questions | p. 72 |
Answers to Review Questions | p. 73 |
Chapter 2 Laptops and Portable Devices | p. 75 |
Principles of Laptops and Portable Devices | p. 77 |
Critical Information | p. 77 |
Exam Essentials | p. 82 |
Upgrade and Optimize Laptops and Portable Devices | p. 82 |
Power Management | p. 82 |
Exam Essentials | p. 84 |
Identify Tools and Diagnostic Procedures | p. 85 |
Critical Information | p. 85 |
Exam Essentials | p. 87 |
Perform Preventative Maintenance for Laptops and Portable Devices | p. 87 |
Critical Information | p. 87 |
Exam Essentials | p. 88 |
Review Questions | p. 89 |
Answers to Review Questions | p. 90 |
Chapter 3 Operating Systems | p. 91 |
Identify Operating System Fundamentals | p. 94 |
Critical Information | p. 94 |
Exam Essentials | p. 103 |
Install and Configure Operating Systems | p. 104 |
Critical Information | p. 104 |
Exam Essentials | p. 107 |
Identify Tools for Diagnostics and Troubleshooting | p. 108 |
Critical Information | p. 108 |
Exam Essentials | p. 119 |
Preventative Operating System Maintenance | p. 120 |
Critical Information | p. 120 |
Exam Essentials | p. 121 |
Review Questions | p. 122 |
Answers to Review Questions | p. 123 |
Chapter 4 Printers and Scanners | p. 125 |
Identify Principles of Printers and Scanners | p. 127 |
Critical Information | p. 127 |
Exam Essentials | p. 138 |
Work with Printers and Scanners | p. 139 |
Critical Information | p. 139 |
Exam Essentials | p. 141 |
Recognize and Resolve Common Problems | p. 141 |
Critical Information | p. 141 |
Exam Essentials | p. 151 |
Review Questions | p. 152 |
Answers to Review Questions | p. 153 |
Chapter 5 Networks | p. 155 |
Identify the Fundamental Principles of Networks | p. 156 |
Critical Information | p. 156 |
Exam Essentials | p. 169 |
Install, Configure, Optimize, and Upgrade Networks | p. 169 |
Critical Information | p. 169 |
Exam Essentials | p. 172 |
Identify Tools, Diagnostic Procedures, and Troubleshooting Techniques for Networks | p. 172 |
Critical Information | p. 172 |
Exam Essentials | p. 174 |
Review Questions | p. 175 |
Answers to Review Questions | p. 176 |
Chapter 6 Security | p. 177 |
Identify the Fundamental Principles of Security | p. 178 |
Critical Information | p. 179 |
Exam Essentials | p. 192 |
Install, Configure, Upgrade, and Optimize Security | p. 192 |
Critical Information | p. 192 |
Exam Essentials | p. 202 |
Identify Tools, Diagnostic Procedures, and Troubleshooting Techniques for Security | p. 203 |
Critical Information | p. 203 |
Exam Essentials | p. 204 |
Perform Preventative Maintenance for Computer Security | p. 204 |
Critical Information | p. 204 |
Exam Essentials | p. 205 |
Review Questions | p. 206 |
Answers to Review Questions | p. 207 |
Chapter 7 Safety and Environmental Issues | p. 209 |
Describe Safety and Environmental Issues | p. 210 |
Critical Information | p. 210 |
Exam Essentials | p. 212 |
Identify Potential Hazards | p. 213 |
Critical Information | p. 213 |
Exam Essentials | p. 216 |
Identify Proper Disposal Procedures | p. 216 |
Critical Information | p. 216 |
Exam Essentials | p. 218 |
Review Questions | p. 219 |
Answers to Review Questions | p. 220 |
Chapter 8 Professionalism and Communication | p. 221 |
Use Good Communication Skills | p. 222 |
Critical Information | p. 222 |
Putting It in Perspective | p. 225 |
Exam Essentials | p. 225 |
Use Appropriate Job-Related Behavior | p. 225 |
Critical Information | p. 226 |
Putting It in Perspective | p. 229 |
Exam Essentials | p. 230 |
Review Questions | p. 231 |
Answers to Review Questions | p. 232 |
Chapter 9 Personal Computer Components | p. 233 |
Install, Configure, Optimize, and Upgrade Personal Computer Components | p. 237 |
Critical Information | p. 237 |
Exam Essentials | p. 250 |
Using Tools and Diagnostic Procedures for Personal Computer Components | p. 250 |
Critical Information | p. 251 |
Exam Essentials | p. 258 |
Performing Preventative Maintenance for Personal Computer Components | p. 258 |
Critical Information | p. 258 |
Exam Essentials | p. 259 |
Review Questions | p. 260 |
Answers to Review Questions | p. 261 |
Chapter 10 Laptops and Portable Devices | p. 263 |
Identify Principles of Laptops and Portable Devices | p. 266 |
Critical Information | p. 266 |
Exam Essentials | p. 268 |
Upgrade and Optimize Laptops and Portable Devices | p. 268 |
Critical Information | p. 268 |
Exam Essentials | p. 268 |
Identify Tools and Diagnostic Procedures | p. 269 |
Critical Information | p. 269 |
Exam Essentials | p. 270 |
Review Questions | p. 271 |
Answers to Review Questions | p. 272 |
Chapter 11 Operating Systems | p. 273 |
Operating System Fundamentals | p. 279 |
Critical Information | p. 279 |
Exam Essentials | p. 291 |
Optimizing Operating Systems | p. 291 |
Critical Information | p. 291 |
Exam Essentials | p. 295 |
Diagnostics and Troubleshooting | p. 295 |
Critical Information | p. 295 |
Exam Essentials | p. 304 |
Operating System Preventative Maintenance | p. 304 |
Exam Essentials | p. 305 |
Review Questions | p. 306 |
Answers to Review Questions | p. 307 |
Chapter 12 Printers and Scanners | p. 309 |
Identify the Principles of Printers and Scanners | p. 312 |
Critical Information | p. 312 |
Exam Essentials | p. 314 |
Install and Optimize Printers and Scanners | p. 314 |
Critical Information | p. 315 |
Exam Essentials | p. 322 |
Identify Tools and Diagnostic Procedures for Troubleshooting | p. 322 |
Critical Information | p. 322 |
Exam Essentials | p. 325 |
Printer/Scanner Preventative Maintenance | p. 325 |
Critical Information | p. 325 |
Exam Essentials | p. 326 |
Review Questions | p. 327 |
Answers to Review Questions | p. 328 |
Chapter 13 Networks | p. 329 |
Fundamental Principles of Networks | p. 333 |
Critical Information | p. 333 |
Exam Essentials | p. 336 |
Install, Configure, Optimize, and Upgrade Networks | p. 336 |
Critical Information | p. 336 |
Exam Essentials | p. 342 |
Network Tools and Diagnostics | p. 342 |
Critical Information | p. 342 |
Exam Essentials | p. 345 |
Preventative Network Maintenance | p. 345 |
Critical Information | p. 345 |
Exam Essentials | p. 346 |
Review Questions | p. 347 |
Answers to Review Questions | p. 348 |
Chapter 14 Security | p. 349 |
Identifying the Fundamental Principles of Security | p. 352 |
Critical Information | p. 352 |
Exam Essentials | p. 359 |
Installing, Configuring, Optimizing, and Upgrading Security | p. 359 |
Critical Information | p. 360 |
Exam Essentials | p. 364 |
Identifying Tools, Diagnostic Procedures, and Troubleshooting Techniques for Security | p. 364 |
Critical Information | p. 364 |
Exam Essentials | p. 370 |
Performing Preventative Maintenance for Security | p. 370 |
Critical Information | p. 370 |
Exam Essentials | p. 372 |
Review Questions | p. 373 |
Answers to Review Questions | p. 374 |
Chapter 15 Safety and Environmental Issues | p. 375 |
Hazards and Safety Procedures | p. 376 |
Critical Information | p. 376 |
Exam Essentials | p. 383 |
Review Questions | p. 384 |
Answers to Review Questions | p. 385 |
Chapter 16 Professionalism and Communication | p. 387 |
Use Good Communication Skills | p. 389 |
Critical Information | p. 389 |
Exam Essentials | p. 392 |
Respecting the Customer | p. 392 |
Critical Information | p. 392 |
Exam Essentials | p. 394 |
Review Questions | p. 395 |
Answers to Review Questions | p. 396 |
Index | p. 397 |