Jie Lu and Da Ruan and Guangquan ZhangZdzislaw Pawlak and Andrzej SkowronYi Zhao and Wolfgang Halang and Xia WangMasoud NikraveshWei Liu and Husniza Husni and Lin PadghamFei Liu and Jidong Wang and Tharam S. DillonMieczyslaw A. Klopotek and Slawomir T. Wierzchon and Krzysztof Ciesielski and Michal Draminski and Dariusz CzerskiDebbie Zhang and Simeon Simoff and John DebenhamJitian XiaoXia Wang and Bernd J. Kramer and Yi Zhao and Wolfgang A. HalangGiacomo Patrizi and Claudio Cifarelli and Laura Di GiacomoMatthew Smith and Brent Wenerstrom and Christophe Giraud-Carrier and Steve Lawyer and Wendy LiuOscar Corcho and Silvestre Losada and Richard Benjamins and Jose Luis Bas and Sergio BellidoSong Han and Elizabeth Chang and Tharam DillonJavier Carbo and Jesus Garcia and Jose M. MolinaYue-Shi Lee and Show-Jane Yen and Min-Chi HsiehZhaohao Sun and Sim Kim LauJie Lu and Chenggang Bai and Guangquan ZhangSlota Renata and Majewska Marta and Kitowski Jacek and Lambert Simon and Laclavik Michal and Hluchy Ladislav and Viano GianniBin Zhou and Xianyi Zeng and Ludovic Koehl and Yongsheng DingK. Stoilova and Z. Ivanova and T. StoilovMarcello Castellano and Giuseppe Mastronardi and Flaviano Fiorino and Giuliano Bellone de Grecis and Francesco Arcieri and Valerio SummoEmma Kushtina and Oleg Zaikin and Przemyslaw RozewskiMatthias Fluegge and Michael C. JaegerEdmond H. Wu and Michael K. NgCostin Badica and Maria Ganzha and Marcin PaprzyckiMao Lin Huang and Quang Vinh Nguyen and Wei LaiDong Chun Lee and Keun Wang LeeZhongzhi Shi and He Huang and Yuncheng Jiang and Jiewen Luo and Zheng Zheng and Fen LinEnrique Herrera-Viedma and Eduardo Peis and Jose M. Morales-del-Castillo and Karina AnayaPing Li and Zhong Li and Siegfried Fettinger and Yaobing Mao and Wolfgang A. HalangA.B. Patki and Tapasya Patki and Swati Khurana and Revati Patki and Aditi Kapoor

Part 1 E-Services and Intelligent Techniques
Chapter 1 E-Service Intelligence: An Introduction	p. 1
Chapter 2 Rough Sets and Conflict Analysis	p. 35
Chapter 3 Rough Ontology Mapping in E-Business Integration	p. 75
Chapter 4 Concept-based Semantic Web Search and Q&A	p. 95
Chapter 5 E-Service Composition Tools from a Lifecycle Perspective	p. 125
Part 2 Web Information Presentation, Search, and Mining
Chapter 6 Web Information Representation, Extraction, and Reasoning based on Existing Programming Technology	p. 147
Chapter 7 Techniques and Technologies Behind Maps of Internet and Intranet Document Collections	p. 169
Chapter 8 Exchange Rate Modelling for E-Negotiators using Text Mining Techniques	p. 191
Chapter 9 A Similarity-aware Web Content Caching Scheme and Agent-based Web Document Pre-fetching	p. 213
Chapter 10 Representation and Discovery of Intelligent E-Services	p. 233
Chapter 11 Learning the Nonlinear Dynamics of Cyberlearning	p. 253
Part 3 Personalization, Privacy, and Trust in E-Services
Chapter 12 Personalizing E-Commerce with Data Mining	p. 273
Chapter 13 Personal eBanking Solutions based on Semantic Web Services	p. 287
Chapter 14 Secure E-Transactions Protocol using Intelligent Mobile Agents with Fair Privacy	p. 307
Chapter 15 Trust and Reputation in E-Services: Concepts, Models and Applications	p. 327
Chapter 16 An Incremental Technique for Analyzing User Behaviors in an E-Business Environment	p. 347
Chapter 17 Customer Experience Management in E-Services	p. 365
Part 4 E-Service Evaluation, Optimization, and Knowledge Discovery
Chapter 18 E-Service Cost Benefit Evaluation and Analysis	p. 389
Chapter 19 Evaluation of Experience-based Support for Organizational Employees	p. 411
Chapter 20 A Web based Intelligent Sensory Evaluation System in the Textile Integrated Supply Chain	p. 435
Chapter 21 E-Intelligence in Portfolio Investment Optimization	p. 457
Chapter 22 Orchestrating the Knowledge Discovery Process	p. 477
Chapter 23 On the Knowledge Repository Design and Management in E-Learning	p. 497
Chapter 24 Adding Value to E-Services: a Business-Oriented Model	p. 517
Part 5 Intelligent E-Service Support System Developments
Chapter 25 Developing a Knowledge-based Intelligent Services System in Sports Websites	p. 535
Chapter 26 Developing a Model Agent-based E-Commerce System	p. 555
Chapter 27 Creating Visual Browsers for Large-Scale Online Auctions	p. 579
Chapter 28 Design and Implementation of Multi-Agents for Learner-oriented Course Scheduling on the Internet	p. 601
Chapter 29 AGrIP - Agent Grid Intelligence Platform	p. 627
Chapter 30 Web-based Service Information Systems based on Fuzzy Linguistic Techniques and Semantic Web Technologies	p. 647
Chapter 31 Application of Chaos-based Pseudo-Random-Bit Generators in Internet-based Online Payments	p. 667
Chapter 32 Computer Hardware Devices in Efficient E-Servicing: Case Study of Disk Scheduling by Soft Computing	p. 687
Subject Index	p. 705