Cover image for How to influence others at work : psychoverbal communication for managers
Title:
How to influence others at work : psychoverbal communication for managers
Personal Author:
Edition:
2nd ed.
Publication Information:
Oxford : Butterworth Heinemann, 1993
ISBN:
9780750609906

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30000003087800 HD30.3 M43 1993 Open Access Book Book
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Summary

Summary

Being able to influence others is absolutely vital to the business manager who is not only responsible for their own destiny, but also the well-being of their staff and the future of their company. Getting people to do what you want them to has occupied the minds of generations of scholars, not to mention dictators. Among the former, the psychologist Carl Jung was perhaps the most prominent. His concepts of the extroverted and introverted personality, of archetypes and of the unconscious are now widely accepted. However, to understand and benefit properly from Jung, you need years of training. Fortunately though, Professor McCann has adapted Jung's ideas to the workplace and made them easy for us to understand. Not only that, in How to Influence Others at Work, he also combines his own remarkable techniques with those of neurolinguistics, resulting in an easy to digest volume which shows how all of us can use influence to our own ends. In this second edition the author has included a new chapter on communication channels. This chapter gives practical guidance on how to improve awareness in all aspects of communications.


Table of Contents

Conversations: successes and failure
How do you like to work?
Plan your conversation with strategic pacing
Establish rapport with operational pacing
Techniques of enquiry
Diagnosis and summarizing
How to lead people towards solutions
How to propose convincing solutions
How to give advice and handle criticism
Developing your own communication channels
References
Team management systems
Index