Conversational capacity : the secret to building successful teams that perform when the pressure is on

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Title:

Personal Author:

Weber, Craig, author

Publication Information:

New York : McGraw-Hill Education, 2013

Physical Description:

ix, 227 pages : illustrations ; 23 cm.

ISBN:

9780071807128

Abstract:

In a world of rapid-fire change, it's more important than ever to build teams that work well when the pressure is on and quality communication can mean the difference between success and failure. Conversational Capacity provides the communication tools you need to ensure that your team remains on track even when dealing with its most troublesome issues, that it responds to tough challenges with agility and skill, and performs brilliantly in circumstances that would incapacitate less disciplined teams -- publisher.

Subject Term:

Communication in management

Teams in the workplace

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Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010334308	HF5549.5.C6 W43 2013	Open Access Book	Book	Searching... Unknown

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Summary

What keeps a team performing at its peak even under the most difficult conditions? Conversational capacity: the ability to have open, balanced, nondefensive dialogue

In a world of mounting complexity and rapid-fire change, it's more important than ever to build teams that work well when the pressure is on. Craig Weber provides managers and team leaders with the communication tools they need to ensure that the team remains on track even when dealing with its most troublesome issues, responds to tough challenges with greater agility and skill, and performs brilliantly in circumstances that incapacitate less disciplined teams.

Craig Weber is an international consultant specializing in team and leadership development.

Author Notes

Craig Weber is an international consultant specializing in team and leadership development. His clients include Boeing, Pfizer, Novo Nordisk, the Royal Bank of Canada, NASA, and the Centers for Disease Control.

Acknowledgments	p. ix
Introduction: Standing on the Shoulders of Giants	p. 4
Chapter 1 Conversational Capacity: The Missing Piece of the Puzzle	p. 11
Chapter 2 Intentional Conflict: Why Good Intentions Are Never Enough	p. 33
Chapter 3 Beyond Fight and Flight: A More Intentional Mindset	p. 61
Chapter 4 Intentional Dialogue: Skills for Balancing Candor and Curiosity	p. 77
Chapter 5 Cultivating Our Better Angels	p. 103
Chapter 6 Conversational Capacity and the Value of Conflict	p. 121
Chapter 7 Conversational Capacity and Adaptive Learning	p. 141
Chapter 8 The Work of Building a Disciplined Team	p. 161
Chapter 9 Conversational Capacity and the Challenge of Team Leadership	p. 181
Conclusion: The Road Less Traveled	p. 203
Notes	p. 207
Index	p. 217

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Summary

Author Notes

Table of Contents